Why Choosing an All in One CRM Software Matters

Saphyte Team

3 min read

Updated: June 17th, 2020

Customer Relationship Management (CRM) software has come so far in terms of growth and development. From a clunky, and single-purpose system that is generally hard to use and to integrate, now has moved to the cloud and gets easier to use.

At present time, sales and marketing teams use CRM software for contact management and customer communication. Tools like that of Sales Force automation in marketing campaigns, emails marketing by Hubspot, deal tracking, and sales automation and customer support ticketing by Saphyte.

These tools are all necessary in building up a business. However, having more than one CRM tool to help you can be expensive. In addition, it can take up much time for you, your sales rep, and your sales team.

However, you can address the problem by finding the right CRM solution. An all in one CRM tool to be exact. CRM features are usually used for managing contacts and sales products, an all-in-one CRM tool like Saphyte can do so much more.

So why getting an all-in-one CRM software like Saphyte matters for both small businesses or enterprises? Here are the reasons why.

Better Customer Journey Management

The journey of your existing customers or potential customers are increasingly complex and nonlinear. The customers of today require more touch points.

Meaning that it’ll take more than just one aspect to convince them. Plus, the relationship between marketing, sales and customer service should be integrated. This is what Saphyte does.

Saphyte enables you to improve the flow of your leads from your marketing campaigns and sales to customer support through the platform. This improves sales process and coordination, as well as tracking your customers.

Furthermore, your sales reps can give quality customer service by tapping into sales opportunities that can be seen within the customer information tab of the system. Hence, making phone calls to leads is more personalized and valuable. Your customer will surely enjoy the journey across marketing, sales and customer service. That is why your business should have a software like Saphyte to track your customer journey. 

More Sales Opportunities

CRM systems serve as a hub for several areas of your business. The coordination that an all in one CRM software can lead into more sales because less lead waste happens between your marketing, sales and customer service.

Through Saphyte you can upsell, downsell, and have greater customer retention. Through the customer information you’ve stored in the system, your marketing becomes more precise, and lead qualification improves. When your sales and marketing align, the better opportunity for your team to close a deal.

Less Data Leaks

Managing your customer’s database is a chore and an operational challenge. This is why the emphasis for central data and truth is important. A repository that can secure your data from getting lost or outdated by mistake.

With Saphyte, you and your team will see the same single source of truth that is present inside the system. You can add, export and import data without the need of integrating several external systems. Every customer data in the system can then be used by all departments for their lead and customer interactions.

Deeper Insights and Smarter Forecasting

When your data has integrity, it yields better business intelligence. Saphyte’s system intelligently collates every information related to a client. With the help of the collected information, you can come up with your next best action to improve your sales.

Saphyte enables you and your business to estimate future sales and also to avoid any business pitfalls through its Sales Forecasting tool. The system provides you with accurate and realistic forecasting that can help you make intelligent business decisions.

More Time and Focus on Selling, Less Time for Mastering

Mastering different systems at the same time is a waste of time. You spend more time mastering different tools and spend less time selling, which is alarming.

When you use Saphyte’s all in one CRM software, you can enjoy the benefits of 3 systems (marketing, sales, and deal tracking) in a single platform. You can bypass the integration complexity, and the time and training to master several different systems.

Saphyte’s CRM tool is easy to use and familiarize, requires less training, and you can integrate different business functions into the system for better efficiency. Whether you’re doing marketing automation, customer’s service and contact management, Saphyte is the best tool for you.

More Added Features

Saphyte is more than just managing customer data. The software is also built with the tools and the integration required to fully use your customer information.

The CRM systems of Saphyte not only integrate features into a unified product, but also enables your business to take advantage of functionality other than contact management, leads, and sales pipelines.

Saphyte on top of its world-class contact management tools has website and email tracking, marketing and sales automation, and deal tracking, automated appointment scheduling, social media integrations and more functions that work well together for your business.

Reduced Cost

Reducing costs is the most important benefit an all-in-one CRM system can do. 

Saphyte’s monthly plans are designed to be affordable, because we understand that spending more software and tools for your team is an unnecessary redundancy. Lesser integration costs because you no longer have to stitch standalone systems together. Furthermore, less operational costs because your sales reps and marketing team only need to learn a single platform. Hence, your employees get things done faster because the systems you need are rolled together and are already integrated.

Scalable, Flexible, and Customizable

With Saphyte you can add modules, tools, or custom processes into the system. Or customize it in accordance to your needs. In addition, you can build multiple dashboards within the system. These dashboards give you a one-page overview of all the information you want to know regarding your client, sales, marketing, and support management.

The greatest benefit of a scalable, flexible and customizable all in one CRM tool is the system grows with your business. Thus, reducing further expenses as your business grows.     

CONCLUSION

Investing in an all in one CRM software is a wise business decision to make. When you’re ready to make your vision work, contact us and book a free demo with us. Or you can go directly to our website, register, select your number of users, and start using Saphyte’s free trial.

Saphyte, streamlining your sales process and corporate activities, and integrate them into one powerful platform. Improve your business efficiency and productivity with Saphyte now.