Saphyte: All-Rounder After Sales CRM

Saphyte Team

3 min read

Updated: August 24th, 2020

Nowadays, most people are using the internet as part of their daily lives. That is why businesses from different sectors that have online platforms gain an edge in reaching more customers and clients.

But the influx of potential customers in the online world can easily become a burden to businesses who still rely on traditional methods in its data entry procedures. While Excel and spreadsheets are good at managing your customer’s data, it might be difficult monitoring them in real-time, especially nowadays.

If you have a sales team of remote workers, conflicts in managing customer data and business processes are inevitable. That is why businesses need a modern business strategy to keep their brand and marketing campaigns relevant, especially in the online world.

Yes, we delight in the success of closing deals and sales. But after-sales services are also an important part of the growth of any business. It greatly helps in the increase of customer satisfaction and customer retention. It lets your customers know that you also give them importance as much as closing deals.

That is why in doing sales, marketing, and customer support, you need a top of the line customer relationship management CRM system that takes care of your business needs.

Let us look at some of the important reasons why you need a CRM system for your after-sales needs.

Client Relationship Builder

Creating a good business relationship with the customer is the foundation of any successful business. This is true to big and medium enterprises, especially for small businesses who need every customer they can get.

While the digital population is constantly increasing, engaging customers around the world is quite easy nowadays. However, this might be difficult to do for those who still rely on traditional methods. Especially those who have different platforms for customer service and have no centralized platform to access all the data.

CRM software allows you to focus on all of your customers by letting the system handle the customer information. This way, you can have constant customer support before, during, and after-sales. This is essential in building good and proper customer relationships.

CRM integrates a modern sales process that makes your team flexible and more focused on establishing a good customer relationship. 

Improves Customer Retention

Customer loyalty is quite difficult to achieve if you have no means to reach customers after they have purchased your products or services. But with a customer relationship management (CRM) system, you will have the ability to improve customer retention throughout your online platforms.

CRM helps you manage marketing and client contact information from different platforms and store them into one location. This way, you can focus more on providing customer support and increasing customer interactions.

With this, your business will have a strong reputation for taking care of its customers even after closing deals are done. You will then have more loyal customers and even attract more potential customers.

What makes Saphyte the better choice?

These are some of the features that a CRM system can do for your after-sales needs. Though, there are a lot of different CRM systems with different functionalities on the internet, what makes Saphyte the better choice?

Full-Scale Integration

Saphyte can easily integrate all your different platforms within its system. With Saphyte, you will have everything you need in managing your business in just one powerful platform. Let’s have a look at some of the different platforms Saphyte can integrate into its system.

Social Media

Tracking the progress of your social media campaigns from different social media platforms is easier done with Saphyte. You can also add your leads into the system using its integration features.

Email Accounts

Track and configure all your email accounts into your CRM mailbox. This way, you will only need to open the CRM features to manage access to all your different emails.

Payment service providers

Nothing is better for customers than an easy-access to payment methods. With Saphyte CRM, you will have the ability to choose from Saphyte’s legitimate Payment Service Provides.

Google Calendar/iCalendar

For more efficiency in scheduling, PC and Mac users can sync their schedules with ease.

Identity Verification

You can check the legitimacy of your customers with Saphyte CRM. It boosts the security of both your business and the client.

With Saphyte’s powerful all-in-one integration capability, your business will be able to easily track and respond to all of your customers on any platform.

Boost Marketing

Having Saphyte as your after-sales CRM partner will greatly enhance your leads generation and customer service. It has advanced tools that will help you with your email marketing and social media marketing.

Through Saphyte CRM, you will have access to professional expert-level email design templates that gives you a better strategic approach in email marketing. It also gives you the ability to send a single email to thousands of recipients from your client database all at once. This will help you save a lot of time when engaging your leads and existing customers.

With all of these, you will have a powerful and robust system that keeps track and boosts your marketing campaigns at the same time.

Conclusion

Customer relationship management CRM is a revolutionary system that boosts business growth in many different ways. While there are lots of different CRM software you can find anywhere, Saphyte CRM provides you a powerful system and expert-level support at a very affordable price.

With Saphyte, you can be assured that your business will have a smooth flow in terms of processes, sales, marketing, and especially customer support. Saphyte is solely built to increase your business efficiency and team productivity.

And when it comes to after-sales services, you will have all the tools you need in the system to ensure fast and high-quality customer support that will surely increase your customer retention.

The system has undergone multiple testing and fine-tuning for several years before it was deployed all over the world. With this, you can rest easy and let Saphyte take care of your business.

If you want to have a reliable CRM software for your after-sales needs, choose Saphyte as your official CRM partner. We have a team of experts available anytime to guide and help you. No set-up fees, all for free.

We also have a free trial for a month and 24/7 customer support that is always available in every subscription plan. Start your journey with Saphyte. Contact us for a free demo or start your free trial today.