Saphyte v Salesforce: Which CRM is Better For Your Business?

Saphyte Team

4 min read

Updated: June 28th, 2022

Getting a CRM is important these days. With the way the marketplace is going, having tools and a platform that allows you to quickly engage leads and customers, personalize your interactions, and monitor your progress gives you an advantage over competitors that don’t.

This is all the more important when customer-business relationships are now forming primarily over the internet due to the pandemic. What’s more, because customers are now moving online for their needs, it’s now easier to lose track of them.

That’s why CRM use has been essential in business success the past few years. According to SuperOffice, 65% of businesses that use CRM report being able to achieve their sales quotas, compared to only 22% that don’t.

In terms of ROI, CRM use has been found to yield an ROI of over 245% after four months to 1 year of use, according to Martech Zone.

But there are so many CRM vendors out there. And it may be hard for you to choose which one suits your business best, although there are certain features that you need to look for in a CRM to enhance your business processes and for your business to truly grow.

In this article, we’re going to compare two of the best CRM platforms: Saphyte and Salesforce.

Features: Salesforce vs Saphyte

We’re first going to talk about what truly matters in a CRM— features.

Features allow businesses to do more with the tools and technology provided by the platform. They can make implementing tasks and running business workflows easier and quicker.

With speed, precision, and personalization, CRMs can help businesses do what they need to do, especially in 2021— establishing meaningful customer relationships.

All the necessary features seem to be present in both software, according to Capterra, an online business-to-business provider.

Features like AB testing, customer surveys, and drip campaigns are features needed to help businesses improve their sales and marketing campaigns. These features allow for better lead generation, lead conversion, and higher sales.

Price: Salesforce vs Saphyte

Then it’s all about the price. Price is an important factor in choosing the right CRM. This is where value comes in. A CRM won’t do a business any good if it’s too expensive to maintain, especially for SMEs.

Salesforce’s starting price is at $25/month compared to Saphyte’s price which starts at only $15/month. The starting price for both software gives you only limited access to their features.

To get full access, Salesforce’s price could go as high as $1,250/month (for its Pardot Growth package), while Saphyte only charges $99/month. A huge difference, especially for small businesses.

Reviews: Salesforce vs Saphyte

Customer reviews are necessary to give you information about customers’ personal, first-hand experience using the software.

Salesforce’s overall rating is at 4.1 stars out of 5, while Saphyte’s overall rating is at 4.7 stars out of 5. Saphyte’s customer service is rated the highest (at 4.9 stars out of 5), with ease of use and value for money following (both are rated 4.8 stars).

It should be noted though that Salesforce garnered 274 reviews (an indication of its high user base), compared to Saphyte’s 10 reviews. Despite this, 100% of Saphyte’s users indicated their likelihood of recommending the product to others.

Salesforce vs Saphyte: 3 factors to consider

Choosing between both software may still be difficult for you. But here are three factors that you should start to consider when deciding whether to get Salesforce or Saphyte:

1.   Value for Money

Value for money is one of the most important factors to consider when selecting a CRM software for your business. It takes into account the software’s features and price— how much are you getting from a product when paying a specific amount of money?

Saphyte has arguably the best value for money. As shown above, the necessary features seem to be present in both Saphyte and Salesforce, but these features can be accessed at a lower cost with Saphyte.

To experience Saphyte first-hand, you can get started for free, with no credit card required.

2.   Ease of Use

Saphyte’s ease of use has been rated 4.8 stars out of 5 (per Capterra’s report). This means that customers had no trouble using the platform. (Check out what our clients say about CRM use).

Ease of use is important in CRMs because it’s what keeps employees satisfied and productive. When CRMs are difficult to use, many employees are demotivated from using them (therefore, preventing the company from reaping the benefits of CRM use).

CRMs that are hard to understand and use could also lead to employee dissatisfaction and, ultimately, high employee turnover rates.

3.   Customer Service

Saphyte’s customer service is rated the highest in the criteria. Customer service is important in deciding which CRM is best for you as it’s what allows you to maximize the product and tailor-fit it to your needs.

Start your CRM journey now

Starting your journey with Saphyte can be your best investment this year. Learn more about how to grow your customer relationships and get full access to sales, marketing, and customer support tools by getting started here.