How can we help you?

You can browse the topics below to find what you are looking for or contact us at

Why do I need an email address?
A new Saphyte user is required to have a valid email address. We will use this email to send your login credentials, important notification emails from Saphyte, password recovery, and for authentication purposes.
How do I know my subscription status?
It is important to be aware of your subscription status. You can view all the details related to your billing and subscription by logging into your workspace. You have to go to the Admin tab >> System Menu >> Billing >> Overview.
Can I change my plan at any time?
Absolutely. Saphyte is a pay-as-you-go service. You can downgrade, upgrade, or even cancel your subscription at any time. Just go to the 'Billing' section under the 'Admin' tab and manage your plans.
I have subscribed to a plan however, I did not receive any confirmation that my subscription is successful.
If you have not received any confirmation email within 5-10 minutes after signing up, it may have been redirected to your spam or junk folder. You can change your email settings and label emails from Saphyte as 'Not Spam' so it will be directed to your inbox the next time. If this solution does not work, please contact
How do I reset my password?
You can change your Saphyte password anytime just click the 'Forgot Password' option on the Saphyte Accounts sign-in page. Enter your registered email address and type the characters shown in the image. An email with a password reset link will be sent to your recovery email address. Click the link, enter a new password and click Submit.
I want to change the date and time settings of my CRM. How do I do that?
Under the Admin section, go to 'My Profile'. On the 'General & Contact Information' section, you can select the preferred timezone by clicking the drop-down list. Save your request once done and the changes will be reflected right away.
What will happen to my account if I have not used it for a long time?
For those who are subscribed to the free plans, their accounts will remain active as long as there is continued usage. However, if the account remains dormant and unused for 60 days, it will be deactivated automatically by the system. If you wish to retrieve your account, you can send your request via email at
Can I change my plan at any time?
Absolutely. Saphyte is a pay-as-you-go service. You can downgrade, upgrade, or even cancel your subscription at any time. Just go to the 'Billing' section under the 'Admin' tab and manage your plans.
How will I receive the invoice for my account?
You will be receiving an electronic invoice that will be sent to you every month via email. Invoices are due for payment within ten (10) business days upon receipt.
How does your billing cycle work?
Billing will start as soon as you subscribed to your desired plan and it will complete one whole month. For example, you subscribed on October 13, then your billing cycle will run from October 13 to November 13.
How does the subscription plan work?
Our monthly plans are on a month-to-month basis without any contract. Monthly plans renew at the end of each billing cycle. To see the amount and date of your next payment, log-in to your account. Go to Admin > Billing > Overview to view your billing information, date of renewal, and more information related to your subscription.
My 30-day free trial is now over. Can I extend my trial period?
We know that it takes time to decide on the perfect tool that you will use for your business.

If you need more time to explore our Saphyte CRM and deepen your experience with our product, you can your request at to extend your trial period for 10 days more.
Am I locked into a contract?
You are not locked into a contract because there is no contract. Our subscription is pay-as-you-go, month-to-month. You can upgrade, downgrade, cancel anytime without incurring any penalty or exit charge.
Are there any limitations in my free trial plan?
The limitations depend on the type of plan that you have chosen. For example, if you have chosen the 'Basic' package, the features will be limited to that specific plan and you will not be able to have the features that are available on the higher plans. However, you can switch plans in between your trial period to compare the features and functionality. This will help you decide which plan would be suitable for your business needs.
What happens after my 30-day free trial expires?
After the 30-day free trial, you will automatically be downgraded to the free plan if you choose not to upgrade your plan into a paid subscription.
How does the 30-day free trial work?
You will be able to try out the plan that you have chosen for 30 days. You can switch your plan in between the trial period so you can compare the features of each plan and discover its functionality. This will help you choose which plan would be the most suitable for your business processes.
How do I start my free trial offer?
Enjoy a 30-day free trial offer of Saphyte CRM. All you have to do is visit our website and click 'Get Started'. You will be asked to fill out all the required information for the onboarding process. Once you have completed all the steps, your login credentials will be sent to you on your registered email address. As easy as that and you can start using Saphyte right away.
What is Saphyte Partners Program?
Saphyte Partnership Program is designed for customer-focused individuals and service providers. We offer partner tiers with varying levels to align with your business strategy and to empower you to grow with us and drive opportunities for joint success.
How do I become a Saphyte Partner?
The first step to becoming our partner is to sign up for our registration form. One of our Partnership Consultants will reach out to you to assess your eligibility and to further discuss your requirements and expectations on this partnership.
What are the benefits of becoming a Saphyte Partner?
There are different benefits you can get depending on the partnership model you choose. We currently have three partnership models:
  1. Referral
  2. Sales
  3. Full Solutions

Click on each link to know more information about the Partnership Program.

I referred or sold someone Saphyte before joining the program — can I get credit now?
Commissions are calculated based on the number of prospects that are successfully converted into a paying customer bearing your unique tracking link. Without a tracking link, we cannot consider it as a valid sale.
How can I advance from one tier to another?
We offer different tier structures and you can advance to another level depending on some qualifiers e.g sales performance, marketing strategy, and business initiatives. For more details on how to move to the next tier, click here.
How can I advertise the fact that I am a Saphyte Partner?
As a Saphyte Partner, you will be provided with a badge and logo that you can display on different platforms such as social media, email signature, documentation, and website.
Is an agreement required to become a Saphyte Partner?
Yes. The agreement serves as a mutual understanding of the expectations that you and Saphyte set. Agreeing to the terms and conditions of the partnership is a mandatory step before becoming Saphyte's Official Partner.
Does Saphyte impose a membership charge on its partners?
The goal of Saphyte's Partnership Program is to empower our partners to grow and attain joint success with Saphyte. We do not impose any membership charges. Our Partnership Program is free!
I am already a partner but I have questions. Where do I go?
We have a dedicated support team that is ready to support you 24/7 for any request or assistance related to the Partnership Program. Please send your inquiry at
What type of organizations are best suited to become Saphyte's Full Solutions Partners?
Any organization is welcome to sell Saphyte Solutions but preferrably, organizations with experience in selling technology and can understand the ecosystem of cloud- based software and SaaS model is best suited for this Partnership.
What are the different types of partnerships at Saphyte and its benefits?
Saphyte has three types of Partnership Program:
  1. Referral Partnership
  2. Sales Partnership
  3. Full Solutions Partnership
Each program has its exclusive benefits. The benefits increase based on your capabilities. Please review each Partnership Program so you can decide which one works best for you.
I want to refer customers but I don't want to sign up as a Sales partner?
No worries! We have our Saphyte Referral Partnership model that best fits your requirement. All you need to do is refer a customer and leave everything to us. If your referral is successfully converted as a paying customer, then you will receive a 10% recurring commission. Interested? Click here to sign up.
What is Saphyte's Referral program?
Saphyte's Referral Partnership focuses on lead generation and customer referrals. Earn by referring a paying customer to us and leave the rest of the work to us.
How will you identify that I am the one who referred the customer to you?
You will receive a tracking link that you can send to your customer referrals. This link will be used by your referrals to sign up for the 30 days free trial of the Saphyte CRM. This tracking link serves as your unique ID as identification that the referral is sourced by you.
What happens if I fail to pay my subscription?
If we are unable to bill your credit card on file, you will have a 10-day grace period to update your billing. If your payment method was not updated within this time frame, your account will automatically be downgraded to the free trial and you will not be able to use the features that you used to have on your paid subscription.

Accounts that have been downgraded due to failed payment may be reactivated if valid payment information is updated and we can successfully charge the card for all debits made on the account since the failed charge.
How can I change my payment settings?
You can change your payment settings by following the below steps:
  1. In the CRM, click the 'Admin' tab.
  2. A sidebar menu will appear. Click 'Billing'.
  3. Under the 'Payment Information' tab, you can modify your card details, add another card, or change your payment method.
Does your price include taxes?
For UAE customers: Starting from 1st of January 2018, Saphyte CRM system and services shall be subject to a 5% value-added tax in compliance with the law mandated by the UAE Federal Tax Authority.

For non-UAE customers: The price is inclusive of tax.
What are your plans and how much do they cost?
To view the complete list of plans and features, you can click on this link or visit our website and click on 'Pricing'. If you require a customized package, you can send us an email at for a quotation.
Are there any setup fees?
There are no setup fees or hidden charges. Our plans are straightforward — you get what you pay for.
Do I need to put my card details when I sign up for my free 30-day trial?
We do not require you to enter your card details when signing up for the free 30-day trial. Only if you choose to upgrade your subscription into a paid plan, then only we will ask for your card details.
What payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. For offline payment, you can send your request to
What is your refund policy?
Should you find faults in our service anytime during the first thirty (30) days of usage, we would like to offer you choices to address your issue:
  1. We will provide you with full support to resolve your concerns. We will come up with a solution to fix your issues as soon as possible.
  2. However, if you are completely dissatisfied with our service, we will gladly offer you a full refund for your purchase. We do not coerce you to provide the reason, but we will be grateful if you would let us know why as this will help us better understand our customer's needs and expectations.
Can I cancel my account at any time?
Yes. If you ever decide that Saphyte is not the best platform for your business, you can send an email to and we will cancel your account.
How do I cancel my subscription?
We are sorry to hear that you want to cancel your subscription with us. We would love to know if there is anything we can do to continue working with you.

However, if you are decided to proceed with the cancellation, please send an email to

In order to avoid future charges, the cancellation form must be filled out thirty (30) days in advance. You will have the option for our services to run until the end of your billing cycle or cancel our services immediately.
How secure is my data with Saphyte?
We believe we use reasonable administrative, logical, physical, and managerial measures to safeguard your Personal Data against loss, theft, and unauthorized access, use, and modification. We follow the international standard regulations to comply with data security.
How safe is my personal and client's information with Saphyte?
Any Personal Data that we have sourced from readily available public sources or given to us by you will be treated with the utmost care and security. It will not be used in ways to which you have not consented or ways which do not fall in with our stated 'Reasons/purposes for processing information' and 'Type/classes of information processed' in our entry in the Data Protection Register.
What happens if my access (e.g. device used) gets stolen or lost?
It is very important for the user to immediately change their password the moment they realize their Saphyte CRM access has been lost or stolen and notify our team for this instance by sending us an email to
What is your privacy policy?
Please visit our detailed privacy policy at
How do I control what my users (employees) can access?
If you are a Superadmin user of Saphyte CRM, you can control the types of access you want to provide to your team such as create, update, read, and delete. This means you can control what each of your users can view and what they can perform on the system.
If I have any issues or inquiries regarding the product, how can I get in touch with the support team?
Our Support Team is available 24/7 to support you. There are many ways to reach our Support Team:
  1. You can reach our Support Team via hotline 800-569422.
  2. You can go to the Saphyte website and click the 'Contact' tab. Fill out the form with your information and inquiry and we will get back to you the soonest.
  3. You can send an email to
  4. For non-UAE customers, please call +971 4 886 8716
What training and support does Saphyte CRM offer?
We provide training during implementation and 24/7 support. Also, we provide a self-help portal called the Knowledge Center which is a repository of all in-depth Saphyte CRM-related information including quick guides, video tutorials, and best practices. You can also contact our Support Team via email at
Does Saphyte CRM work on my mobile device?
Our Saphyte CRM is accessible through any web browser and is optimized for mobile use. However, we are currently working to develop an app dedicated to Apple and Android users.
What are the web browsers supported by Saphyte?
A supported web browser is required to fully enjoy using Sapyhte and maximize its functionality.

The following web browsers are supported according to heirarchy:
  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Microsoft Edge
Now that I already have your product, how do I install it?
Saphyte is a cloud-based system that is operated virtually and that means there is no need to install it in your physical computer. All you have to do is access your build URL using a supported web browser, then sign in and start working using Saphyte CRM.
Is Saphyte available in different languages?
Our Saphyte CRM is currently available in English. If you need a CRM that is multi-lingual, you can submit your request to and we will work on the possibility of having the requested language to be added on your CRM.
I'm experiencing slowness on the Saphyte CRM.
In this case, you may try the general troubleshooting tips below:
  1. Clear your browser cache
  2. Log out from your account and log back in.
  3. Check the browser you are using and make sure that it is one of the supported browsers by Saphyte.
  4. Make sure the browser you are using is up-to-date.
  5. If you are accessing from a Mobile App, try uninstalling and reinstalling the app (make sure it is up-to-date).
  6. Check if you are connected to the internet and check your internet speed.
  7. Restart your computer or device.
Note: If none of these steps solves the issue, please reach out to for further assistance.
Can I change my workspace name?
Yes. To request to change your workspace name, please send an email to The team will review your request and verify if your requested name is still available. Change of workspace name takes around 3-5 working days.
How long will it take to change my workspace name?
We go through a process of verifying your request and checking the availability and possibility of any duplicates with your requested workspace name. This process takes around 3-5 working days.
Why is my workspace name not accepted?
There are certain rules that you need to keep in mind in creating your workspace name. If these rules are not met, your workspace name will not be accepted and you will need to try another workspace name.
  1. Cannot start with a number
  2. Cannot be a reserved name (e.g. containing Saphyte or Loyica)
  3. Must contain only letters, numbers, dashes, and underscores
  4. Must have a limit of 40 characters
  5. It must not exist for another client (no duplicates)

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Any Personal Data that we have sourced from readily available public sources or given to us by you will be treated with the utmost care and security. It will not be used in ways to which you have not consented or ways which do not fall in with our stated 'Reasons/purposes for processing information' and 'Type/classes of information processed' in our entry in the Data Protection Register'.

We will only use the information you provide to us to communicate with you about our products and services or for the purpose for which such information was provided. Users may opt-out of receiving mailings from us by clicking the link in the footer of email communications.

We may log communications between you and us for the purposes described earlier in this statement. We may also record telephone calls you make to us for quality and training purposes.

Saphyte does not share your Personal Data with third parties. We may use collective identified customer data and statistics for internal analysis and external marketing purposes.

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