Browse FAQs

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How can we help you?

You can browse the topics below to find what you are looking for or contact us at connect@saphyte.com

I am interested to buy your product, how do I get started?
It will only take you 5 minutes to signup for Saphyte. Click "Get Started" on the home page and it will lead you to the Lets Get Started page where you just have to follow the 5 steps to get Saphyte working.
Now that I already have your product, how do I install it?
Saphyte is a cloud-based system which is operated virtually and that means there is no need to install it in your physical computer. All you have to do is access the URL and start working on it.
How can I change my payment preference?
In the CRM, click the Admin panel. A sidebar menu will appear. Under the System Menu, click “Billing”. There are options to change your payment preferences, check your plan and subscription.
If I have any issues or inquiries regrarding the product, how can I get in touch with the support team
Our Support Team is available 24/6 to support you. There are many ways to reach our Support Team:
1. Call our Support Team at 800-LOYICA (569422).
2. You can go to Saphyte website and click the "Contact" tab. Fill out the form with your information and inquiry and we will get back to you the soonest.
Can you customize the system according to my business requirement?
Yes, we can. Please send us an email with the details of the customisation you prefer at contact@saphyte.com. Once we receive your email, we will review your project request and we will contact you as soon as possible.
What are the payment service providers (PSP) are available in the system
We have different legitimate Payment Service Providers integrated in our system that accepts payment worldwide. Currently, the seven PSPs that we have are: Zotapay, Skrill, Neteller, Safecharge, SD Systems, Network, NganLuong. We are working hard to add more PSPs.
The PSP that I have is not in the list. Can I add it?
Sure we can do that for you! Just let us know which PSP you prefer and we can work on its integration in our system. Just send us an official request by contacting us via phone or emails.
What are the browsers supported by Saphyte?
A supported web browser is required to fully utilize Sapyhte features and functionality.
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
How to change or reset my password?
Click the Forgot Password option on the Saphyte Accounts sign-in page. Enter your registered email address and type the characters shown in the image. An email with a password reset link will be sent to your recovery email address. Click the link, enter a new password and click Submit.
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