Your privacy is critically important to us.

Certain visitors to Saphyte's websites choose to interact with Saphyte in ways that require Saphyte to gather personally-identifying information. The amount and type of information that Saphyte gathers depend on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.saphyte.com to provide a username and email address.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Saphyte and does not cover the use of cookies by any advertisers.

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Saphyte may collect statistics about the behavior of visitors to its website. Saphyte may display this information publicly or provide it to others. However, Saphyte does not disclose your personally-identifying information.

We use cookies on our Website https://www.saphyte.com/ (the “Website”) to distinguish you (“you”, “your” or “user”) from other users of the Website. This helps us to provide you with a good experience when you browse the Website and allows us to improve the Website. By using the Website and clicking “Accept Cookies”, you consent for our use of cookies.

Our Cookies Policy (“This Policy”) explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Website, your choices regarding cookies and further information about cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or “break” certain elements of the Website functionality.

What are cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or tablet or mobile device if you agree. Cookies contain information that is transferred to your computer's hard drive. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you.

Cookies may be either “persistent cookies" or “session cookies". A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies are stored in your browser for not more than thirty (30) days.

Cookies may not contain any information that is based on and personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies on our Website

We use five categories of cookies for the following purposes:

• Account related cookies
  If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterward to remember your site preferences when logged out.

• Login related cookies
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies
  This Website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies
  When you submit data to us through a form such as those found on “contact pages” or “comment forms”, cookies may be set to remember your user details for future correspondence.
• Site preferences cookies
  In order to provide you with a great experience on this Website we provide the functionality to set your preferences for how this Website runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

They track the following data:

• User preferences (theme or color scheme);
• Use session & authentication (to identify which user is logged in);
• Which forms users have filled partially.

Cookies on our Website

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on this Website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies) and remember your choices (functionality cookies).

We may use the information we obtain from your use of our cookies for the following purposes:

• to recognize your computer when you visit our Website;
• to retain clients' email addresses and passwords when they login to our ‘Member's Area';
• to track you as you navigate our Website;
• to improve the Website's usability;
• to analyze the use of our Website - such as how many people visit us each day;
• to analyze business logic;
• in the administration of our Website.

The data is used for our products only and is not shared with third parties.

Third-party Cookies

In some special cases, we also use cookies provided by trusted third parties. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. These third parties help us to provide you with a better, faster, safer experience. The following section details which third party cookies you might encounter through this site.

We use Google Analytics service provided by Google Inc. which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the Website and ways that we can improve your experience. These cookies may track things such as how long you spend on the Website and the pages that you visit so we can continue to produce engaging content. Google Analytics gathers information about the use of our Website by means of cookies. The information that is gathered is then used to create reports about the use of our Website.

Although Google Analytics records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. Google Analytics also records your computer's IP address which could be used to personally identify you, but Google Analytics does not grant us access to this information. They also help identify any difficulties you have accessing our services, so we can fix any problems.

We also use social media buttons and/or plugins on this Website that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Instagram, LinkedIn, Twitter will set cookies through our Website which may be used to enhance your profile on their sites or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Their use is governed by the privacy policies of third parties using such technologies. You should make sure you are aware of how third parties will use cookies by checking the third party's cookie policy.

Consent and personal data

Where our use of cookies involves the processing of personal data, such personal data will be processed by us in accordance with our Privacy Policy.

In most cases, we will need your consent in order to use cookies on this Website.

Managing Cookies

You can restrict, block, or delete the cookies which are set by any websites by changing your internet browser settings (see your browser Help for how to do this). You can learn how to manage cookies on your web browser by following the Browser Cookies Guide https://privacypolicies.com/blog/browser-cookies-guide/.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use certain features on our Website (log on, access content, use search functions).

If you delete cookies relating to this Website, we will not remember things about your visit, including your cookie preferences and you will be treated as a first-time visitor next time you visit the Website.

Opting out of cookies does not otherwise limit the collection of personal information described elsewhere in our Privacy Policy.

What are your choices regarding Cookies?

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this Website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Amendments

We may periodically amend This Policy for any reason. Please review This Policy periodically. Your continued use of the Website after any such changes constitutes your acceptance of such changes.

Questions

Please do not hesitate to get in touch with us using the contact details on our Website, if you have any questions or queries regarding how we use cookies or anything else on our Website.

Email: contact@saphyte.com or support@saphyte.com
Phone: 800-SAPHYTE (7274983) -Within UAE
+971 4 388 5696 - International Hotline

We respect personal data privacy of its users (“users”, “you” or “your”) on our website https://www.saphyte.com/ (the “Website”). This Privacy Policy applies to the use of any and all Personal Data collected by us or provided by you in relation to your use of the Website. Please read the following carefully to understand our views and practices with respect to your Data and how we will treat it.

Introduction

We may collect and use personal information that you directly provide us with. For example, we collect personal information when you fill out our form, connect with us on any social media sites, submit a request for customer support, or otherwise communicate with us in any other way. Some examples of the type of personal information we may collect include your name, email, address, company information, and other information you choose to provide.

We respect your privacy and are dedicated to protecting your Data. This privacy policy will provide you information as to how we look after your Data when you visit our website and tell you about your privacy rights and how the law protects you. This Privacy Policy has been created so that you understand the ways in which we collect, store, use and protect your personal and private information safely and it is important for you to review this privacy policy prior to using our services.

Compliance

We are committed to complying with the data protection principles and all relevant provisions of the territory we operate in we provide this Privacy Policy which explains how, when, and for what purposes we collect and use the information about the users that specifically identifies them and the information about their activities during the visit to the Website, when directly linked to personally identifiable information (“Personal Data”).

Policy Amendment

We reserve the right to amend this Privacy Policy at any time by posting a revised version on the Website and indicate the date of the last amendments on the top in the “Last updated” field. Following the user’s continued use of the Website and the services after any such amendments and notification thereof (which may be sent via e-mail to the address provided in the course of the user’s creating the account) shall constitute the user’s acceptance of such amendments and express consent for us to continue to process your personal information as per the new revised Privacy Policy.

We recommend you to check the Website frequently for any new amendments to our Privacy Policy.

What information does Saphyte collect?

We may collect the Personal Data that you input into our Website and the data automatically generated by your use of our Website. We collect Personal Data that you submit to us including:

• first name;
• last name;
• email;
• phone number;
• company information;
• address;
• country;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• activity and characteristics of the users of our websites, for example, capturing data about user mouse movements and performance data about specific web pages.

Why do we collect your information

We collect information about you because:

• you have provided it to us – for example, if you contact us to ask us questions;
• we need it to provide a product or service that you have requested – for example, if you receive support services from us and we handled your complaints;
• we would like to improve our services – for example, through the collection and analysis of statistical and research data and the use of cookies;
• you become a registered user;
• you apply for a job with us;
• we need it to carry out administrative functions;
• we will use it solely for analytics purposes such as experimenting on our website and A/B testing; and
• we need it to comply with our legal obligations;]

We may directly communicate with the users through email, instant messages, and/or telephone provided to us to ensure the proper service provision and to promote our services. Notices by us may be given either by electronic messages to your registered email address or by a general posting to your home page.

What information Saphyte does not collect

We do not collect information from children aged below 18 years old and we do not collect sensitive data.

We do not knowingly collect personal information from children who are under 18 years old. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 years old has provided personal information to us, please write to legal@saphyte.com with the details, and we will take the necessary steps to delete the information we hold about that child.

"Sensitive Data” means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

Visitors’ Data

In general, website visitors do not need to provide Data to us. We do collect "aggregate data," that is, group data with no personal identifiers. We use this aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

Analytics

We utilize Javascript-based tracking software, notably Google Analytics to collect data from every visitor to the Website. If you wish to opt-out of any type of visitor tracking, we recommend disabling Javascript in your browser options.

We use IP addresses to collect statistical information about the areas of the Website that users are visiting, and general traffic data and to identify a particular user in relation to items being viewed. This information allows us to determine what is most beneficial for users and facilitates us in continually improving the overall Website for our users. Our Website uses Cookies. You can find out more about cookies and how to manage them in our Cookies Policy.

Third Party Software

This may include third party applications such as Microsoft or other applicable third party providers. Your use of such third party applications is subject to full compliance with the applicable terms of such third party applications.

Open Source Components

This may contain third party copyrighted software licensed under open-source licenses with source code availability obligations. Copies of those licenses are included in the “Third Party Notices” file or other accompanying notices file.

Privacy Statement

This may include Microsoft or other third-party applications to collect Personal Data from individuals visiting our Website and offer appropriate opt-out choices as required by data protection laws. You may visit https://privacy.microsoft.com/en-us/privacystatement to know more about Microsoft Privacy Statement.

Use of Personal Data

Any Personal Data that we have sourced from readily available public sources or given to us by you will be treated with the utmost care and security. It will not be used in ways to which you have not consented or ways which do not fall in with our stated ‘Reasons/purposes for processing information’ and ‘Type/classes of information processed’ in our entry in the Data Protection Register’.

We will only use the information you provide to us in order to communicate with you about our products and services or for the purpose for which such information was provided. Users may opt-out of receiving mailings from us by clicking the unsubscribe link in the footer of email communications.

We may log communications between you and us for the purposes described earlier in this statement. We may also record telephone calls you make to us for quality and training purposes.

Sharing Personal Data

We do not share your Personal Data with third parties. We may use collective identified customer data and statistics for internal analysis and external marketing purposes.

We will not sell, rent, or loan any Personal Data or identifiable information collected on this Website, except that we may pass or sell your Personal Data outside our corporate group to third parties in the event that we sell the whole or part of our business. If we, or substantially all of its assets, were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of us may continue to use your Personal Data as set forth in this Privacy Policy.

We will maintain user’s records (identifiable information and any transaction or payment information) in accordance with applicable laws and regulations, but no longer than it is necessary for the services provided and other purposes indicated herein.

We will share personal information when we believe it is required, such as to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities.

Use of your Data for Marketing and Promotion

By registering on our Website, you agree to grant us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, our Website.

If, at any time, you prefer not to receive further communications from us in any or all forms you will have the ability to unsubscribe from such communications by clicking on the link provided in every email that is sent to you by us or by emailing us at support@saphyte.com.

Integrity and Data Retention

We will only retain your Data for as long as necessary and in any case in accordance with the laws of the UAE, to fulfil the purposes we collected it for, including for the purposes of satisfying any accounting, or reporting requirements.

We retain your personal information during and following the end of your use of our Website as required to comply with local laws, for technical troubleshooting requirements, to prevent fraud, to assist in any investigations and to take any other actions otherwise permitted by law.

Your rights to your Personal Data

Under the applicable data protection laws, including but not limited to laws of the UAE and GDPR, you may be entitled to the following rights:

• Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information that we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”.
• Right to correct – the right to have your Personal Data rectified if it is inaccurate or incomplete or out of date.
• Right to erase – the right, under certain circumstances, to request that we delete or remove your Personal Data from our system. Your information can only be erased if your Personal Data is no longer necessary for the purpose for which it was collected, and we have no other legal ground for processing the Personal Data.
• Right to restrict our use of your Personal Data – the right to “block” us from using your Personal Data or limit the way in which we can use it, but only where (i) its accuracy is contested, to allow us to verify its accuracy; or (ii) the processing is unlawful, but you do not want it erased; or (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or (iv) you have objected to processing of your Personal Data, and verification of overriding grounds is pending.
• Right to data portability – the right to request that we move, copy, or transfer your Personal Data.
• Right to object – the right to object to our use of your Personal Data including where we use it for legitimate interests, except if otherwise permitted by applicable law, or to lodge a complaint with a supervisory authority. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during the period for which we hold it.

Personal Data Protection

We believe we use reasonable administrative, logical, physical, and managerial measures to safeguard your Personal Data against loss, theft, and unauthorized access, use, and modification.

Saphyte will not rent or sell potentially personally-identifying and Personal Data to anyone.

To whom we share your Personal Data with

We may disclose potentially personally-identifying and Personal Data only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at our Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Website, you consent to the transfer of such information to them.

We may hire other companies to perform certain business-related functions such as processing payments and refunds on our behalf. Our payment processing partner may request that you provide certain personal information (e.g., a valid government-issued ID, your legal name, address, and date of birth) for the purpose of making payment through its financial institutions and complying with any applicable laws and regulations. They may also communicate directly with you regarding any issues with a payment. Any information provided to our third-party payment processing partner will be confidential and only be used for intended purposes.

Other than our employees, contractors and affiliated organizations, as described above, we may disclose potentially personally-identifying and Personal Data only in response to a court order or other governmental request, or when we believe, in good faith, that disclosure is reasonably necessary to protect our property or rights, third parties or the public at large.

Risks on Data Security

The transmission of information via the Internet is never completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to the Website, any transmission is at your own risk.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Personal Data will be stored and processed in the European Economic Area (“EEA“). Any Personal Data gathered by us in connection with our services may also be transferred to, processed, and stored outside the EEA in countries where data protection laws may be less protective than the legislation where you live. This may happen when facilities belonging to us or one of our service providers are located in a country outside of the European Economic Area or in a country that is not the party to the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data (1981).

Supplying us with the Personal Data, you permit its transfer outside the EEA within the bounds of such use. When a transfer to non-European countries happens, we ensure that it takes place in accordance with this Privacy Policy and applicable laws.

We store all the data on MongoDB Databases, service provided by “Scale grid” and “Mongo Atlas”.

We store all the data on MongoDB Databases, service provided by “Scale grid” and “Mongo Atlas”.

Links to and from our Website

Our Website may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Collecting indirect information

Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like Google, they will pass on your contact information to us. We will use that information to complete the request that you have made.

If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we will have access to your interactions and profile information. We will still have that information even if you later remove it from the social media site.

Notices

Any inquiries regarding the Personal Data provided, including the requests for access to, correction, or removal of your Personal Data, should be addressed to our data protection officer at

Email: contact@saphyte.com or support@saphyte.com
Phone: 800-SAPHYTE (7274983) -Within UAE
+971 4 388 5696 - International Hotline

We do not provide any guaranteed response time but will make in good faith the effort to answer your questions within five (5) business days.

Saphyte's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Saphyte enables you to integrate your Gmail account to read the sent and received emails related to the contacts that you have stored in the system.

What happens when your Gmail account is synced in Saphyte?

• By default, only emails related to the contacts stored in the system will be synced.
• You have the option to share with other users the emails related to the contacts stored in the system.
• You have the option to grant Saphyte the permission to sync all the emails not directly related to the contacts stored in the system.
• The emails that you sync which are not related to the contacts stored in the system cannot be viewed by other users or shared with or by any other users.
• Saphyte does not store electronic copies of the files attached to your email messages nor the content of those messages.

We refer to the set of Email Messages, Email Settings, Profile Information and any information received from Google APIs described in the immediately preceding paragraph as “Google User Data.”

Google User Data is subject to the additional limitations on its use, transfer, and accessibility set forth below:

• We will use Google User Data only to provide and improve user-facing features which are prominent in the Saphyte's user interface.
• We will never, under any circumstances, transfer Google User Data to any third parties.
• We will not use or transfer your Google User Data for serving ads, including retargeting, personalized, or interest-based advertising.
• We will not allow humans to read your Google User Data unless:
  - We have first obtained your affirmative agreement for specific messages;
  - It is necessary for security purposes (such as investigating abuse);
  - It is necessary to comply with apppcable law; or
  - The data (including derivations) have been aggregated and anonymized.

Please note that we may obtain personal data that is included in your Google User Data from sources other than the messages in your Gmail account. For example, we may obtain your email address when you register for the Service.
The personal data that we obtain from sources other than messages in your Gmail account is not considered Google User Data for the purposes of this Privacy Policy and is not subject to the additional requirements described above.

Notices

Any inquiries regarding the Personal Data provided, including the requests for access to, correction, or removal of your Personal Data, should be addressed to our data protection officer at

Email: support@saphyte.com
Phone (Local - Within the UAE): 800-SAPHYTE (7274983)
Phone (International): +971 4 388 5696

Saphyte does not provide any guaranteed response time but will make in good faith the effort to answer your questions within five (5) business days.

The Saphyte Technologies LLC Website

These Terms of Use govern your use of the Products available through the Website and are a legal agreement between us and you.

A. Definition

We use basic terms throughout the whole agreement and these terms have specific meanings. It is important for you to know what we mean when we use each of the terms

1. An "Account" represents your legal relationship with Saphyte. A “User Account” represents an individual User’s authorization to log in to and use the service and serves as a User’s identity on Saphyte.
2. The “Terms”, “Agreement”, refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service” or the "Terms") and all other operating rules, policies (including the Saphyte’s Privacy Policy, available at https://www.saphyte.com/legal#privacy-policy) and procedures that we may publish from time to time on the Website. Most of our site policies are available at https://www.saphyte.com/legal.
3. “Saphyte,” “We,” and “Us” refer to Saphyte Technologies LLC with its registered address at Office 46-47, 18th Floor, One by Omniyat, Business Bay, Dubai, United Arab Emirates as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees
4. The “Products”, “Systems” refer to the applications, software, products, and services provided by Saphyte Technologies LLC including any Beta Previews.
5. The “User,” “You,” and “Your” refer to the individual person, company, or organization that has visited or is using the Website or Product; that accesses or uses any part of the Account, or that directs the use of the Account in the performance of its functions. A User must be at least 18 years old.
6. The “Website” refers to Saphyte Technologies LLC's website located at https://www.saphyte.com, and all content, services, and products provided by Saphyte at or through the Website.

B. User Eligibility

These Terms are a legally binding contract which contains provisions that define your limits, legal rights, and obligations with respect to the use of the Website by you. You represents and warrant that you are legally entitled to enter this Agreement and have attained the minimum age of 18 years in order to use this Website. You warrant, represent and acknowledge that all the registration information submitted is accurate. You will maintain the accuracy of the information that is submitted, and your use of the Website does not violate any applicable law or regulation. The use of and access to this Website is strictly prohibited in the event we have restricted or banned you from the Website for any reason whatsoever.

By browsing through and/or using this Website, you guarantee and undertake that you meet the eligibility criteria to use the Website. In the event you are browsing through and/or using the Website on behalf of a corporate entity, you represent, warrant, and undertake that you are authorized to act on behalf of such entity.

To the extent you do not meet the eligibility criteria set herein or that you are found to not be in compliance with any provisions of these Terms, applicable laws, rules or regulations, we may, at our sole discretion, restrict or block your access to and use of the Website and seek any other remedies legally available to us. We further reserve the right to exercise whatever lawful means we deem necessary in order to prevent unauthorized access to or use of the Website, including, but not limited to, technological barriers, IP mapping and contacting your Internet Service Provider (ISP) regarding such unauthorized use.

C. Accounts Terms

User Accounts and Organizations have different administrative controls; a human must create your Account; you must be 18 years old and above; you must provide a valid email address; and you may not have more than one free Account. You alone are responsible for your Account and anything that happens while you are signed in to or using your Account. You are responsible for keeping your Account secure.

1. Account Controls
   
   Users. Subject to these Terms, you retain ultimate administrative control over your User Account and the Content within it.
2. Required Information
   
   You must provide a valid email address in order to complete the signup process. Any other information requested, such as your real name, is optional, unless you are accepting these terms on behalf of a legal entity (in which case we need more information about the legal entity) or if you opt for a paid Account, in which case additional information will be necessary for billing purposes.
3. Account Requirements
   
   You must be a human to create an Account. Accounts registered by "bots" or other automated methods are not permitted.
   
   One person or legal entity may maintain no more than one free Account.
   You must be 18 years old or older. We do not target our Products to children below 18 years old, and we do not permit any Users under 18 years old on our Product. If we learn of any User under the age of 18, we will terminate that User’s Account immediately.
   
   Your login may only be used by one person — i.e., a single login may not be shared by multiple people. A paid Organization may only provide access to as many User Accounts as your subscription allows.
4. User Account Security
   
   You are responsible for keeping your Account secure while you use our Product.
   You agree to notify us immediately of any unauthorized access or use of your account or password, or any other breach of security.
   
   You may not use anyone else’s login, password, or account at any time without the express permission and consent of the holder of that account. we cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
   
   You are responsible for maintaining the security of your Account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

D. Acceptance of Terms

By making subscriptions, operating, or using the Products, you accept and agree to the terms and conditions of these Terms, Billing Policy and Privacy Policy, and any other terms as specified herein and other applicable laws. If you are entering into these Terms on behalf of another legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms, in which case the term “you” or “your” shall refer to such entity and its affiliates.

If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use our or Products. In order for you to have access to our Products, these Terms must be accepted by you without any modifications, additions or deletions.

Please read these Terms carefully before accessing, using, or obtaining any materials, information, products, or services. The Products as specified below are intended solely for individuals who are eighteen (18) years of age or older, and any use or access to the Product by anyone under eighteen (18) is strictly prohibited and in violation of These Terms.

E. Products

These Terms govern your use of our Products, including but not limited to:

Sales and Marketing CRM

• If you register on our Website, you may request a free thirty (30) days trial period of our Product. We will make one or more Products available to you on a trial basis free of charge until the earlier of (a) the end of the free trial period for which you registered to use the applicable Product, or (b) the start date of any Purchased Service subscriptions ordered by you for such Product, or (c) termination by us in our sole discretion.
  
  Additional trial terms and conditions may appear on the trial registration web page. If you register for a free trial for our Products, the applicable provisions of these Terms will also govern that free trial.
  
  Access to Products are purchased as monthly subscriptions. You may choose the package of services for each Product when making a subscription (“Order Form”).
  
  (a) We will make the Products available to you pursuant to these Terms and the applicable Order Forms, (b) provide applicable standard support for the Product to you at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online services available 24 hours a day, 7 days a week, except for (i) planned downtime (of which we will give advance electronic notice), and (ii) any unavailability caused by circumstances beyond our reasonable control, including, for example, an act of God, an act of government, flood, fire, earthquake, civil unrest, an act of terror, strike or other labor problem (other than one involving our employees), Internet service provider failure or delay, or denial of service attack.
  
  You will (a) be responsible for your employees’ (“Users”) compliance with these Terms, (b) be responsible for the accuracy, quality and legality of your data and the means by which you acquired your data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of Products, and notify us promptly of any such unauthorized access or use, (d) use Products only in accordance with these Terms, Order Forms and applicable laws and government regulations.
  
  You will not (a) make any Product available to, or use any Product for the benefit of, anyone other than you or your Users, (b) sell, resell, license, sublicense, distribute, make available, rent or lease any Product, (c) use a Product to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Productto store or transmit malicious code, (e) interfere with or disrupt the integrity or performance of any Productor third-party data contained therein, (f) attempt to gain unauthorized access to any Product or its related systems or networks, (g) copy a Product or any part, feature, function or user interface thereof, (h) access any Product in order to build a competitive product or service, or (i) reverse engineer any Product.
  
  Any use of the Product in breach of these Terms or Order Forms, by you or your Users, that in our judgment threatens the security, integrity or availability of our services, may result in our immediate suspension of services.

F. User-Generated Data

1. Responsibility for User-Generated Data
   
   You may create or upload user-generated data while using the Product. You are solely responsible for the data of, and for any harm resulting from, any user-generated data that you create, post, upload, link to or otherwise make available via the Product, regardless of the form of that Data. We are not responsible for any public display or misuse of your user-generated data.
2. Ownership of Data
   
   You retain ownership of and responsibility for Your Data. We do not have any access to your data.

G. Scope of License

We hereby grants to you a limited, non-exclusive, non-transferable freely revocable license to access, operate, and use the Products from your devices. The Product is licensed, not sold, to you for your internal business needs, non-commercial use only and as prescribed under these Terms. Products may enable access to our and third-party services and websites. Use of the Services requires Internet access and use of certain Services may require you to accept additional terms and may be subject to additional fees.

Certain features of the Product may also be made available only upon additional fees if you purchase access to certain add-ons on a feature-by-feature basis.

H. Payment

The license to use our Product is granted to you for the initial purchase price and on the terms as specified at the moment of purchase through the Website. Certain products or services offered on or through the Website may also be provided for additional fees or other charges. If you elect to purchase our Services on or through the Website, you agree to the applicable pricing and our Systems Billing Policy, as we may update them from time to time

You are responsible for any fees associated with your use of our Products. We are responsible for communicating those fees to you clearly and accurately and letting you know well in advance if those prices change.

1. Pricing
   
   Our pricing and payment terms are available at https://www.saphyte.com/pricing. If you agree to the subscription price, that will remain your price for the duration of the payment term; however, prices are subject to change at the end of a payment term.
2. Upgrades, Downgrades, Changes
   
   
   • You can change, upgrade, or downgrade your plan for free throughout the free trial duration.
   • If you upgrade to a higher level of service, we will bill you for the upgraded plan immediately.
   • We will immediately bill you when you upgrade from the free plan to any paying plan.
   • You may change your level of service at any time by choosing a plan option or going into your Billing settings. If you choose to downgrade your Account, you may lose access to the features or capacity of your current subscription.
3. Billing Schedule
   
   Payment Based on Plan – For monthly plans, the service is billed on a monthly basis after every end of your billing cycle and is non-refundable. There will be no refunds or credits for partial months of service or downgrade refunds, however, the service will remain active for the length of the paid billing period.
   
   Billing for Inactive Accounts – we do not bill inactive or unused open accounts
   
   Invoicing – For invoiced Users, the User agrees to pay the fees in full, upfront without deduction or setoff of any kind, in U.S. Dollars. Users must pay the fees within ten (10) days from our invoice date. Amounts payable under this Agreement are non-refundable, except as otherwise provided in this Agreement. If the User fails to pay any fees on time, we reserve the right, in addition to taking any other action at law or equity, to terminate the current subscription and revert the service to the Free plan.
   
   Taxes – The charges do not include applicable taxes (including VAT) or import/export duties or shipping and delivery charges. If any of those duties or charges are incurred, they will be added to any relevant invoice and will be payable by you or, if payable on a withholding tax basis, will be payable by you to the relevant authority direct.
   
   
4. Authorization
   
   By agreeing to these Terms, you are giving us permission to charge your on-file credit card or any other approved methods of payment for fees that you authorize for our Services.
   
   
5. Responsibility for Payment
   
   You are responsible for all the fees, including taxes, associated with your use of the Service. By using the Product, you agree to pay us any charge incurred in connection with your use of the Product. If you dispute the matter, please contact us in writing at support@saphyte.com. You are responsible for providing us with a valid means of payment for paid Accounts. Free Accounts are not required to provide payment information.

I. Cancellation

You may close your Account at any time. If you do, we will treat your information responsibly.

1. Account Cancellation - If you ever decide that our Product is not the best platform for your business, you can send an email to support@saphyte.com and we will cancel your account.
2. After Cancellation – Upon request by you made within sixty (60) days after the effective date of termination or expiration of the engagement under These Terms, we will make your data available to you for export or download. After a 90-day period, we will have no obligation to maintain or provide any of your data and will thereafter delete or destroy all copies of your data in our systems or otherwise in our possession or control, unless legally prohibited.
3. Our Right to Terminate – we have the right to suspend or terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. We reserve the right to refuse service to anyone for any reason at any time.

J. Intellectual Property Rights

We (or our licensors) shall retain all Intellectual Property Rights in and to all of our business, information, technology, and other proprietary materials, including but not limited to our Products (including but not limited to all software, concepts, methodologies, techniques, models, templates, algorithms, trade secrets, processes, information, materials, source codes, structure, sequence, organization, "look and feel", images, text, graphics, illustrations, data and know-how contained therein, all modifications, alterations, updates, upgrades, and enhancements thereof, all documentation and manuals related thereto and all other aspects of such technology) or any derivatives thereof, the name “SAPHYTE” or any derivatives thereof, and any other trademarks and logos (whether registered or not) which are owned or controlled by us and made available to you through the Productor otherwise (“Intellectual Property”).

Except as specified herein, you do not acquire any rights, express or implied, in the our Products, including all upgrades, modifications, new versions and releases and have no right to commercialize or transfer our Products, in whole or in part. No license, right or Intellectual Property Right in any of our trademarks, trade names or service marks is granted pursuant to These Terms.

The content of the Products including the text, graphics, and photos created by us and users ("Content") and the trademarks, service marks and logos contained therein, are owned by or licensed to us, subject to copyright and other intellectual property rights under European, United States and foreign laws and international conventions. Content of our Website and Products is provided to you “as is” for your information and personal use only and may not be used for any other purpose whatsoever without the prior written consent of us or as expressly provided herein.

You agree to not use any of the Content other than expressly permitted herein. If you download or print a copy of the Content for personal or other non-infringing use, you must retain all copyright and other proprietary notices contained on such Content. You agree not to circumvent, disable or otherwise interfere with security-related features of the Product or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Productor the Content therein.

K. Privacy and Security

We take reasonable steps to protect the information provided via the Website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Our use of personally identifiable information is governed by our Privacy Policy and by accessing and using the Website you agree to be bound by that policy. However, no Internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via the Website or email. Please keep this in mind when disclosing any information via the Internet.

L. Indemnification

You agree to defend, indemnify and hold harmless us, our subsidiaries, affiliates, successors, assigns, and any of their shareholders, employees, officers, agents, directors and applicable third parties (e.g., agents, licensors, licensees, consultants and contractors) from and against any claim, liability, loss, injury, damage, cost or expense (including but not limited to attorney’s fees) incurred by us arising out of or from your use of our Website, and Products, including any data or content transmitted or received by you; (ii) your violation of any term of these Terms, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) any claim for damages that arise as a result of any of your data.

This provision shall survive the termination of these Terms and remain in full force and effect.

M. No Warranty Disclaimer

WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), WITH RESPECT TO THE PRODUCTS PROVIDED PURSUANT TO THESE TERMS. You expressly acknowledge and agree that any Services are provided on “as is” and “as available” basis, without warranty of any kind.

We hereby EXPRESSLY disclaim any and all warranties and conditions with respect to any Products, either express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment and non-infringement of third-party rights.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING DISCLAIMER, EXCEPT TO THE EXTENT PROHIBITED BY THE APPLICABLE LAW, WE SPECIFICALLY DISCLAIM ANY REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR SUPPORT OR THE CONTENT OR INFORMATION MADE ACCESSIBLE BY OR THROUGH OUR WEBSITE OR SERVICES AND WE DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE PRODUCT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) THE SYSTEM IS SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS, ISSUES OR DEFECTS CAN OR WILL BE CORRECTED, OR (F) THE SERVICES THAT MAKE THE PRODUCT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PRODUCT MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR (I) ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS, (II) BY REASON OF A “FORCE MAJEURE” OR (III) ANY ACTS OR OMISSIONS DUE TO ANY OTHER CAUSES OR CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.

TO THE EXTENT THAT WE MAY NOT AS A MATTER OF THE APPLICABLE LAW DISCLAIM ANY IMPLIED WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED UNDER THE APPLICABLE LAW. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SAPHYTE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

Should the products prove defective, you assume the entire cost of all necessary servicing, repair or correction.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND SAPHYTE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS.

THE ABOVE DISCLAIMERS SHALL SURVIVE THE TERMINATION OF THESE TERMS OR YOUR RIGHT TO USE THIS WEBSITE.

N. Limitation of Liability

We will not be liable to you or to you and/or any third party for any modification, price change, suspension, or discontinuance of any part of our Products. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, REPRESENTATIVES, SUPPLIERS OR LICENSORS be liable TO YOU OR ANY OTHER PERSON OR ENTITY for personal injury, or any direct, indirect, incidental, special, punitive or consequential damages (INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL OR BUSINESS PROFITS, WORK STOPPAGE, DATA LOSS, OR COMPUTER FAILURE, DELAY OR MALFUNCTION) that result from the use of or inability to use the Products, including but not limited to reliance on any information obtained from us; or that result from mistakes, omissions, interruptions, deletion of files or e-mail, loss of or damage to data, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not limited to acts of god, communication failure, theft, destruction or unauthorized access to our records, programs or services, UNDER ANY THEORY OF TORT, CONTRACT, WARRANTY, STRICT LIABILITY OR NEGLIGENCE. YOU hereby acknowledge that this provision will apply whether or not YOU HAVE BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN of the possibility of such damages and that this provision will apply to all services available from us and its affiliates.

NOTHING IN THESE TERMS SHALL BE DEEMED TO EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED AS A MATTER OF LAW. IN ANY CASE, OUR MAXIMUM AGGREGATE LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY UNDER THESE TERMS, INCLUDING ANY ADDITIONAL TERMS, FOR ANY AND ALL DAMAGES (SHALL NOT EXCEED THE AMOUNT YOU PAID TO US HEREUNDER OR $500.00, WHICHEVER IS GREATER.

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR ECONOMIC LOSS, COST LIABILITY, DAMAGE OR EXPENSE HOWSOEVER ARISING.

THE ABOVE LIMITATION OF LIABILITY SHALL SURVIVE THE TERMINATION OF THESE TERMS OR YOUR RIGHT TO USE THIS WEBSITE.

O. Governing Law

These Terms and the legal relationship between the parties arising in connection herewith shall be governed by and construed in accordance with the laws of the United Arab Emirates without recourse to the conflict of laws rules regardless of the venue or jurisdiction in which a dispute arises. The parties agree to submit to the jurisdiction of competent courts of Dubai, the United Arab Emirates. For any dispute, you have with us, you agree to first contact us at contact@saphyte.com or support@saphyte.com, and attempt to resolve the dispute informally.

P. Compliance with Law, Third Party Rights, and Other Google Terms of Service

We will comply with all applicable laws, regulations, and third party rights (including without limitation laws regarding the import or export of data or software, privacy, and local laws). We will not use the APIs to encourage or promote illegal activity or violation of third party rights. You will not violate any other terms of service with Google (or its affiliates).

Q. Assignment

You may not assign, transfer, delegate, and sublicense these Terms or any rights granted hereunder. You acknowledge and agree that we may assign, novate, transfer, delegate and license, these Terms and/or any of its rights hereunder to any other entity in connection with a merger, reorganization, recapitalization or sale of all of or substantially all of its stock, business or assets, with or without notice to you.

We reserve the right to fulfill any of its duties and powers under these Terms by the use of agents and sub-contractors and to assign such duties and powers without your prior consent.

R. Entire Agreement Severability

These Terms, our Billing Policy, including any modifications thereto and any additional agreements you may enter into with us in connection with the Products, represent the entire understanding between us and you with respect to the matters contained herein and supersede all previous or contemporaneous agreements, proposals, understandings and representations, written or oral, with respect to these Terms hereof.

In the event that any provision of these Terms should be found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein shall not in any way be affected or impaired thereby.

S. Amendments

We reserve the right to update, change, or modify these Terms and any other documents that are incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, from time to time at its sole discretion without any prior notice. If you do not agree with the terms and conditions of these Terms or any subsequent modifications to These Terms, do not use or access (or continue to access) our Products.

Headings are included for convenience only and will not be considered in interpreting these Terms. For the avoidance of doubt, as used in These Terms, the word including means including but not limited to. It is the responsibility of the User to review and check these Terms for any changes. The User’s use of the Website will indicate that the User has provided express consent and acceptance of any changes to these Terms

T. Notifications

We may provide notifications to you via email notice, or through posting of such notice on the Website, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to users, provided that you may opt-out of certain means of notification as described in these Terms.

We are not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us.

Should you have any questions, complaints, or claims with respect to the Website and our Services, please contact:

Email: support@saphyte.com
Phone (Local - Within the UAE): 800-SAPHYTE (7274983)
Phone (International): +971 4 388 5696

Saphyte does not provide any guaranteed response time but will make in good faith the effort to answer your questions within five (5) business days.

Saphyte Technologies LLC (“This Policy”) governs the payment process for Saphyte Technologies LLC Services and Products available through the website https://www.saphyte.com/ (“Website”) between you (referred to herein as “you”, “your” or “user”) and Saphyte Technologies LLC with its registered address at Office 46-47, 18th Floor, One by Omniyat, Business Bay, Dubai, United Arab Emirates (referred to herein as “Saphyte” or “we”).

When you register for Saphyte as described in Saphyte Terms of Use, you agree to pay and take responsibility for all charges made in accordance with your plan, Systems Terms & Conditions, and This Policy. If you are entering into This Policy on behalf of a Saphyte or other legal entity, you represent that you have the authority to bind such entity and its affiliates to This Policy, in which case the term “you” or “your” shall refer to such entity and its affiliates.

Only you may create, edit, or cancel your subscription and it must be performed inside your account. We are unable to do any of these for you. Asking us by phone, chat, email, or helpdesk does not constitute a change or order.

Saphyte Subscription

Saphyte provides monthly or yearly subscriptions to either of one of Saphyte's plans (Basic, Advanced, or Enterprise). All subscriptions must be on the same plan.

The subscription renews at the beginning of each billing cycle. To check the amount and date of your next payment, you may log in to your account and navigate to the billing (click here). You may request for thirty (30) days' free trial period. If your trial ends and you have not subscribed, your account will be reverted to the free trial. After sixty (60) days, your account will be automatically deactivated and all the data inside your workspace will be deleted permanently.

Invoice

An invoice will be generated every end of your billing cycle. The payment is due within ten (10) business days upon the date of generated invoice.

Overdue Payment

Notifications will be emailed on the 1st, 8th, 17th and 25th day of payment being past due. Accounts that remain past due will be suspended after sixty (60) days and be subject to automatic deactivation and deletion ninety (90) days after the payment due date.

Cancellations

To officially cancel your Saphyte subscription, please contact us at support@saphyte.com. In order to avoid future charges, the cancellation must be requested thirty (30) days in advance.

Refunds

Saphyte does not issue refunds. However, should you find faults in our service anytime during the first 10 days of usage, we would like to offer you choices to address your issue:

1. We will provide you with full support to resolve your concerns. We will come up with a solution to fix your issues as soon as possible;
2. However, if you are completely dissatisfied with our service, we will acknowledge your billing dispute and initiate an investigation that may take up to 10-15 business days. If the results of the investigation prove that your billing dispute is valid, you will be eligible for a credit note which will be applied to your next billing cycle.

Failed Charges

If Saphyte is unable to bill your credit card on file, you will have a thirty (30) day grace period to update your billing. If your method of payment is not updated within this time frame, your account will automatically be deactivated.

Accounts that have been terminated due to failed payment may be reactivated if valid payment information is updated and we can successfully charge the card for all debits made on the account since the failed charge.

Risk of Loss

All financial transactions made in connection with the Saphyte Solutions Service will be processed by a third party in accordance with their respective terms of use, privacy policy, and/or any applicable payment terms and conditions over which the Saphyte has no control. In no event will Saphyte be responsible for the actions or inactions of any third-party payment processor, including, but not limited to, system downtime or payment service outages.

Billing disputes

Any billing disputes must be raised in writing to support@saphyte.com during the first 10 days of usage after the effective date of agreement with Saphyte.

A billing dispute is valid only if the customer is proven to be misinformed about the pricing by Saphyte's authorized salesperson and any other billing disputes are subject to investigation.

Any features and development requests outside the scope of work will not be considered as a reason for appealing for a billing dispute. As a current or prior client of the Saphyte, you agree to allow the Saphyte to attempt settlement of any billing dispute for thirty (30) days before disputing with any third party, credit card Saphyte or bank. Saphyte simply requires that it will be the first option in billing disputes.

Amendments

Saphyte may periodically amend this Policy for any reason. Please review this Policy periodically. Your continued use of the Website after any such changes constitutes your acceptance of such changes.

Notifications

Saphyte may provide notifications to you via email notice, or through posting of such notice in your account on the Website, as determined by Saphyte in our sole discretion. Saphyte reserves the right to determine the form and means of providing notifications to users, provided that you may opt-out of certain means of notification as described in the Terms of Use.

Saphyte is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us:

Email: support@saphyte.com
Phone: (Local - Within the UAE): 800-SAPHYTE (7274983)
Phone: (International): +971 4 388 5696

Saphyte Technologies LLC has been dedicatedly providing CRM solutions to customers globally and is responsible in managing and delivering continuous and seamless service to their stakeholders. Protection of data and meeting the requirements of the stakeholders plays a vital part to the success of Saphyte. To this end, Saphyte has established an Information Security Function to comply with the standard developed by The International Organization for Standardization (hereby referred to as ISO 27001:2013) that govern the processes required to protect the assets and information.

Saphyte management and all employees recognize the importance of establishing and implementing an effective information security management system in compliance with ISO/IEC 27001:2013 as it is fundamental for its business to ensure preservation of confidentiality, integrity, and availability of Saphyte information assets and services.

Saphyte is committed to the following:

• Establishment, maintenance and continual improvement of all necessary policies, procedures, and processes to meet the requirements of ISO 27001:2013 standard.
• The confidentiality of information is protected and prevent disclosure of valuable or sensitive information
• The integrity of information is maintained to ensure its accuracy and completeness
• The availability of information is maintained to meet business needs and client’s requirements
• Business continuity plans are developed, maintained and tested
• Information security awareness is provided to all Saphyte employees
• Provide all necessary support and resources to fulfill needed information security requirements.
• Comply with all applicable information security legislations and any contractual agreements.

ISMS Objectives

• Ensure confidentiality, integrity, and availability of all information assets and systems protection
• Meeting regulatory and legislative requirements
• Establish a secure culture in the organization
• Establish appropriate access control to protect against unauthorized access
• Ensure that all breaches of information security and suspected weaknesses are reported and investigated
• Identify through appropriate risk assessment, the value of information assets, to understand their vulnerabilities and the threats that may expose them to risk
• Manage the risks to an acceptable level though the design, implementation and maintenance of a formal management system.

Saphyte acknowledges the need of continual improvement and has introduced various methods to ensure that effectiveness and continual improvement of the processes are achieved.

Saphyte shall follow a formal disciplinary process for employees who have allegedly violated the information security policies and procedures.

Saphyte shall ensure that the review of the Information Security Policy and related documents is performed at least on an annual basis or when significant changes occur to ensure suitability, adequacy, and effectiveness of the ISMS framework.

Saphyte is certified in ISO 9001:2015 Quality Management System. This policy states our commitment to comply with this standard and to endeavour to maintain a continual and measurable improvement to our quality management systems.

Commitments

• Saphyte commits to comply with all relevant standards, regulations, and industry code of practice.
• Our directors and managers are committed to operating every aspect of the business to those standards that offer the highest possible quality of service to all our clients.
• This is supported by a progressive management style that encourages a quality culture throughout the company. To reinforce this commitment, we ensure the ISO 9001:2015 QMS standards is complied with in our day-to-day operations.
• Involve all our employees in the Quality Management system as per the ISO 9001:2015 in order to have a continuous improvement in our performance with focus on excellence.
• Maintain a program to allow for the review and continuous improvement of work procedures to ensure the continued relevance and appropriateness of these procedures for producing suitable work and eliminating nonconformances.
• Maintain work and project implementation procedures along with internal and external communications to reduce the amount of rework and revisions required.
• Establish measurable objectives to ensure our work continues to satisfy the requirements of our clients and relevant authorities
• Increase the awareness and understanding of project requirements and their underlying intentions amongst our staff throughout all the stages of projects.
• Development and implement appropriate judgment in all employees.
• Provide mentoring, training (professional advancement and leadership), and education to our employees and allow them to carry out their work and improve their proficiency.
• Establish an open atmosphere where ideas are freely voiced with suitable processes to provide feedback as well as assess and implement innovative concepts when appropriate.
• Implement a process to identify, address, and quickly resolve quality issues identified by the employees, clients, and other stakeholders to an acceptable standard.