The growing importance of health has been highlighted in the past few years, making the healthcare industry more relevant now than ever. With Saphyte, our partners have been able to provide the best treatment and support that their patients deserve.Sign up for free Book a Free Demo
Many healthcare companies fail to implement a system that collects and organizes patient records smoothly.
Provide the most accurate treatment and intervention to their patient, our partners in the healthcare industry needed to do away with messy documentation.
They also wanted a system that can display previous patients’ health history and records, so they can determine their health state without having to repetitively ask questions.
They wanted a system that can collect information from patients online, so they could skip over the task of asking patients for information upon visit.
With Saphyte, our partners have been able to record and access patient data with ease, allowing them to understand their patient health history better and check their patients’ previous records at a glance.
This eliminates the need to ask questions repetitively, which speeds up the service, especially if the patient already had a previous record in the company. Our partners also benefit from up-to-date data which our CRM provides, empowering them to give better patient care and forecast patient needs to shortlist potential treatments and track their progress.
Each patient has a unique case to be solved. This is why healthcare companies need to have all the data and tools they need to provide quick, personalized support to their patients.
Many of our healthcare company partners requested a system that allows them to streamline the process of asking for patient information, reviewing patient records, updating patient files, and communicating with patients for consultation and treatment support.
They want to reduce the manual processes involved and let the system do some of their tasks for them such as reminding patients and healthcare providers of important dates and events, emailing patients from admission to post-discharge, and setting up appointments.
Saphyte’s automation and parameterization tools let our partner healthcare providers modify each interaction with patients to cater to their personal needs and preferences and improve the patient’s overall experience.
From appointments and emails to any form of communication (from admission to post-discharge), our partners use Saphyte to ensure that patients are well-informed and coordinated while reducing the manual, repetitive tasks involved in these workflows.
One of our healthcare company partners wanted to know more about their patient’s journey and experience while under their care. Knowing their patient’s individual journey lets them modify and adjust their services to meet the patient’s goals, needs, and preferences.
Overall, this lets them improve the safety, availability, and quality of the healthcare they provide— which encourages patients to interact and stay with them for their future concerns.
With Saphyte’s web form builder and ticketing system, healthcare companies are provided a real-time report on the issues that their patients encounter.
This enables them to be in the know about their patient’s statuses and reduce readmission penalties.
The ticketing system also speeds up the communication process between the healthcare provider and the patient. Once the provider has gotten ahold of patient feedback, they can respond accordingly and personalize their services according to the patient’s unique needs and status.
In Saphyte, each patient will have a unique profile where all the patient information will be stored. Your employees will not have to ask about emergency contacts every time before a certain procedure starts. They will know the billing address of the patient. In turn, patients will never see their name misspelled, and most importantly, the information is always updated.
Saphyte helps healthcare providers provide proactive care to patients by reaching patients using health email campaigns, educating them on ways to improve their health. This effort can help healthcare providers reduce their risk of being penalized when patients return within a certain period of time after discharge.
Saphyte reinforces compliance to HIPAA and other regulatory compliance by securing and encrypting data inside the system. Moreover, data inside Saphyte can be controlled and restricted in multi-levels. As patient records contain sensitive and confidential information, the administrator can apply role-based access rights to employees by authorizing them to access only the patient data that they are allowed to.
The healthcare companies receive a huge volume of inquiries per day. You cannot expect a receptionist to handle all the huge volume all at once. Saphyte helps streamline this process by automating email responders and capturing information from patients using the workflow functionality.
Filling out all vacant spots in doctors’ timetable, swiftly reacting to changes in schedule, and processing numerous simultaneous requests from patients is hard for one person. But with the use of CRM, it is no big deal. Saphyte’s task management tools help you make sure that no errors occur, no endless queue, and patients are happy. With this data, you can also make predictions as on which days or weeks will be the most or the least busy.
"Simple to use and a really fresh, clear interface. The ability to customise the CRM to meet our needs was a really great benefit as it felt we had a CRM which worked for us rather than working around existing software. Great value for money and wonderful service and support from the team."
"Since we moved to Saphyte, CRM has been so simple yet effective in growing our sales. With our previous systems – two of the world's leading CRM brands – we were left wanting with little support for smaller businesses like us, as well as needing to change our processes to fit the CRM."
"Saphyte has helped us improve our data capturing and data security. In our business, we generate a lot of leads and the manual methods of spreadsheets can’t compare to the automated data protection we have now with Saphyte’s ecosystem. It is humanly impossible to manually manage the lead generation part of our business but with Saphyte’s CRM, the process has now been automated and we have noticed a massive change for the better."
"Saphyte has been the perfect tool for us to easily digitize the way we manage our customer relationships, moving away from manual processes as the business grows. Each person is now completely aligned during each project meaning we're able to effectively maintain a high level of customer experience when delivering our services."
"Some problems such as the absence of centralised storage of data, difficulty in organising thousands of contacts, missed follow-ups of leads and deals, data is not being updated in real-time and double work because of duplicate information, can be permanently handled by Saphyte CRM."
"Prior to Saphyte, we were logging and tracking all of our sales opportunities in spreadsheets. However, due to manual error and poor data input, it was difficult to have accurate visibility on our sales performance."
"Before Saphyte CRM we were using multiple tools for the management of our leads, prospects and customers. This was too difficult to manage and as a result we were losing leads and prospects."
"One of the benefits of Saphyte is the fact that the support is local. The team has been great in suggesting ideas and ensuring that the system fits directly inline with my processes as a business. I now have a complete overview of our operations at the click of a button, which I can access anywhere on the road."
"Saphyte enables us to have all our leads, customers and sales activities accessible in one centralized place. We now have full visibility on the sales teams activity and sales performance as we look to grow our sales going forward."