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Team and Workspace

How To Build a Data Culture and Why Companies Should Do It

2 min read

Data culture is an important part of any modern business. Find out why you should do it and how you can start building one.

If your company isn’t collecting data from its activities— information you gain from customers, your sales results, etc— then you should start doing it. Why? Because there are insights you can gain from them that would let you make smarter, better decisions for your business.

Knowing how to build a data culture is the only way to get these insights. So how do you start one? Below, we list down why data culture is important and the steps to start yours.

Why Data Culture is Important

Here are the reasons why companies should form their own data culture:

It allows them to spot trends and collect insights

Data analysis allows companies to identify market trends and trends in customer behavior. This lets them adjust their strategies to respond to these trends and drive growth and differentiation.

It helps them make better business decisions

Unearthing useful data lets businesses make better decisions. For example, knowing which channel customers respond to the most lets the business know which channel to focus on. This helps them ease bottlenecks and improve customer experience.

It makes employees more productive

Employees feel more empowered when their actions are producing results. When data guides employee routine, they’re more likely to spend less time on basic tasks and more on strategizing. This makes them feel less like a machine and more like a human.

Steps to Start Building Your Data Culture

Here are four steps to consider when building your own data culture:

Staffing: Choose your team

If there’s “location, location, location,” a business adage for location, there should be one for staffing too. Choosing the right people for a task is extremely important, especially when introducing new cultures to your company.

This is why when starting a data culture, you need to know who are the right people for the job.  The right team members must have a collaborative mindset. They must be from different departments with different skills and abilities— soft or technical. They must also bring different perspectives from the organization.

Include managers, data engineers, developers, and machine learning architects if possible.

Have the right technology

To collect data from your organization’s activities, a technology is needed to fast-track tasks. But starting from scratch (building your own technology) may sound good, but it’s extremely expensive and often impractical.

Getting an off-the-shelf technology is highly suggested, especially for small businesses. Choosing the right vendor is also equally important so you can rest assured that their technology will meet your needs and expectations. Also, get one that provides free training and implementation.

Start with the easy tasks

After forming a team and getting a technology, you might be tempted to dive into complex data to get immediate results. But it’s better to start with the easy tasks first.

This allows you to form your own best practices to refine your team’s workflows and learn more about how to integrate and use data into your organizational efforts. The easy tasks can include: collecting customer emails from your website or launching a drip email marketing campaign that customizes emails according to customers’ interests.

Evaluate

A critical step that many organizations often overlook is the evaluation of their strategy. Building a data culture often takes years to perfect. But you cannot improve your strategy without evaluating its performance first.

Here, you need to assess every step of the way what works and what doesn’t. Make tweaks here and there. And understand why something is or isn’t working.

Build your data culture now

To start building your data culture, you need to form the right team. This requires getting people with a collaborative mindset, technical skills, and varied perspectives about your organization.

You need to also get a technology to help your team perform their tasks. Getting an off-the-shelf system is recommended, especially for small businesses that can’t afford to develop their own technology. But make sure that the technology you’re getting and the vendor selling it can meet your needs and expectations.

When starting your tasks, choose the easy ones first. This allows you to form your best practices and build a data culture momentum. Last but not least, evaluate your performances and strategies. This allows you to create better workflows and get better results.

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Upping your Customer Experience Value with CRM!

3 min read

A positive client experience is vital to the progress of your business. When your customers are happy, they become loyal customers. The best way to increase your revenue is to invest in customers promoting your business for you and advocating for your brand and product or service.

Imagine a world where companies don’t prioritize the customer. Looks like a chaotic circus, right? Customer experience profoundly impacts how business owners look at their business as a whole. Hence, the obsession with an excellent customer experience doesn’t come as a shocker.

How Important is Customer Experience?

Thanks to businesses and the Internet, customers now have the power, not the sellers.

Customers have plenty of options to choose from and the resources they need to educate themselves and shop unassisted – thanks to the world wide web. By providing a remarkable customer experience, you can help raise brand awareness and encourage customers to keep doing business with you.

Having a good customer experience drives competitive advantage. With the advent of technology, the market has become more saturated, and having an excellent customer experience strategy is your best chance to stay relevant.

The Impact of Bad Customer Service

Studies show that businesses lose more than $62 billion to lousy customer service. Meanwhile, another survey found that 91% of unhappy customers leave a brand without complaining. Even worse, only 10% of consumers worldwide say brands meet expectations for a good experience.

Don’t want to join the ranks of these businesses? It is best to know the factors that lead to bad customer experiences. Here are some of the most common causes of bad customer experiences are:

Difficult purchasing processes

Harmful experiences with customer support

Compromising a customer’s data security

Long on-hold waiting period

Ignoring customer feedback

What is a Good Customer Experience?

An excellent shopping or business experience makes it easier for a customer to do business with you. Here are some examples of an outstanding customer experience.

Intuitive product design

Easy-to-access self-help resources

Realistic expectations about the product or service

Pricing transparency

Live customer support should always be available with a short waiting period.

How to Create a Great Experience for your Customers with CRM

We live in a world where everything almost everything is in the digital space. Hence, creating a digital customer experience has become a norm in modern-day society.

Digital customer experience refers to the knowledge your business makes online or through an app. Building relationships through digital mediums has become increasingly essential as more businesses take their companies online. Here are some strategies on how you can create a great for your customers, even if it is online.

Customer Onboarding

Customers like to be the center of the whole sales process. So, to set the mood, per se, why not implement a customer onboarding process for your business?

Onboarding is the process of introducing new customers to use your product or service and what your brand advocates. You can have a representative from your company work with the user to ensure they understand the value and purpose of their purchase, or you can send out a welcome email using an automated workflow system or drip email marketing. This way, customers don’t have to go through a time-consuming learning curve and can immediately get a discount from your business.

Personalization

Your customers take their experiences with brands personally. Hence, the birth of personalized emails and landing pages. An automated marketing tool like a CRM system allows brands and businesses to address their marketing emails directly to their client. Giving customer experience a personal touch which clients and customers the much-needed touchpoint in the sales process.

Faster Response Time

Customers don’t like waiting. The length of your waiting time affects your customer’s purchasing experience with your brand. The longer the wait, the faster you’ll lose your customers.

A report has shown that 62% of surveyed companies don’t respond to customer support emails and most companies’ average response time to emails takes more than 12 hours. Yikes! That’s a total blow to the whole customer experience.

With a CRM, you can have features like live chat, automatically assign clients to account managers, and even have a ticketing system. These features are helpful when you want to increase your customer experience significantly.

Marketing Made Easy!

Marketing plays a prominent role in your business. This department serves as your sales team’s right wing. However, building your marketing department can take time (recruitment, refining brand and business vision, etc.). So while building your dream team, you can use a CRM for your immediate marketing needs.

Most modern and intuitive CRM systems can now create your landing page with little to no coding, email marketing templates, and many more marketing features. With these marketing features, you can send messages timely and effectively to consumers without breaking the bank.

Up your Customer Experience Value with Saphyte CRM Today!

Building your customer experience value takes time and resources. Hence, investing in a technology that works with your business (not the other way around) is a great starter.

Saphyte can take your brand’s customer experience value to the next level without breaking the earth!

With Saphyte, you can access all the tools you need for your customer data, sales, marketing, and team for only USD99 a month. No implementation costs and no hidden fees. Our customer service line is free for our international clients and is open 24/7. Saphyte even offers local support for local businesses in Dubai! Yes, we can go to your office personally!

Don’t wait for the next quarter to implement some value-changing strategies for your customer. Book a call with us, and we’ll show you how a CRM can change the experience for your business and customers.

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5 Ways to Build a Learning Culture for Your Remote Workforce

2 min read

Learning is an important part of any organization to grow. Building a culture that fosters and facilitates one allows it to adapt to a fast-changing business environment.

A learning culture is a social behavior is fostered by an organization that supports open-mindedness, facilitates activities that enhance knowledge, and encourages learning that allows organizations to achieve their mission and goals.

During the COVID-19 pandemic, learning has undergone a transformation in the workforce and business environment. Employees are mostly working remotely and in-person learning sessions have become limited for employee safety. Organizations face a challenge in providing and sustaining learning opportunities to their employees.

Creating a system that allows remote employees to continue training online is a solution. It allows building skills and capabilities of employees that are required for the organization to adapt to the disruptions to the business environment created by the pandemic.

Engaging and relevant courses and content in digital learning format are in demand. The challenge for organizations now is to instill a learning culture even when employees are working remotely.

What you should know:

A learning culture is important for organizations to thrive during a crisis. It helps them prepare for the changes that will come, especially after the pandemic.

Training online is massively different than hosting face-to-face learning. Organizations must take into account employees’ working schedules, internet connection speeds, or even personal interests and preferences.

Providing blended learning— synchronous and asynchronous— is one of the best ways for employees to learn. Using Learning Management Systems or other software that provides tools ensures that the learning process is smooth and easy.

It’s also equally important to build communities that are centered around specific interests or topics. Actively campaigning for learning as well as management support can give an extra push to employees to motivate them to attend training and sessions. 

Five Ways to Build a Learning Culture for Remote Workforces

These are the ways organizations can foster a culture of learning to workers around the world stuck in their home offices:

1. Blended Learning

Blended learning means the type of learning organizations provide is a mix of synchronous and asynchronous learning.

Synchronous learning is training multiple learners at the same time on a given schedule. This means that employees have to attend a scheduled training session. Asynchronous learning is “self-paced,” where employees can choose when to access the provided content, when to make an assessment, and when to complete courses within given timelines.

Blended learning is one of the best ways to facilitate a good learning experience to employees.

2. Using Learning Management System and other tools

Technology is a game-changer in remote learning. Using a Learning Management System, a type of software that provides a centralized content library to employees, with a user-friendly interface, remote workers can learn systematically. It also makes it easier for organizations to smoothly facilitate training and assessments.

LMSs also provide accessibility from any device at any time. They can automate processes like inviting attendees, sending links to webinars or podcasts, providing specific courses, and assessing outcomes. 

3. Building communities

Shared learning is an important aspect of the learning culture. Groups, teams, or communities built online can foster collaboration among employees that have the same interests or hobbies and improve their pace of learning.

Subject matter experts can break down complex concepts, simplify the learning process, and make subjects more engaging through videos, posts, tips, or even counseling sessions. They can also motivate employees to invest more of their time and energy into the endeavor.

4. Learning campaigns

Organizations can actively campaign for employee learning and discussing the importance of learning even when working remotely. They can market why it’s important to fill the skills gaps so they won’t have to prioritize work over learning during the crisis.

Explaining the rationale behind learning for career advancement can also help, especially when the lessons are connected to the business environment post-pandemic. Videos, teasers, or email alerts can create hypes that would encourage employees to participate in the activities.

5. Management support

Learning is not just the responsibility of the employee, it’s also the management’s. Building a learning culture requires empathy on the part of the management, taking into account the current situation of employees.

The management must be open to new ideas, must allow room for experimentation, must encourage employees to ask questions, take risks, and spark moments of success or even failure so employees continue to value learning.

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How to Deliver an Experience that Your Customers Would Enjoy

2 min read

A successful online business does not settle with closing a sale. It goes beyond—  it makes customers fall in love with the business.

Customer experience (CX) is the top priority for many business professionals. The reason is simple: a good customer experience can help reduce churn and increase sales revenues. According to a report, 81% of companies that provide better customer experience were found to perform better than their competitors. 

More than that, customers are also willing to pay higher prices for better service. In fact, research noted that 86% of customers indicate their willingness to pay more in exchange for better experiences.

So let’s cut to the chase. How can companies deliver an experience that customers would enjoy? Here are 6 ways for you to take note of.

Six Ways To Provide Better Customer Experience

Let’s take a look at strategies that help create a great customer experience strategy. These are found to help improve customer satisfaction, reduce customer churn, and increase profits.

1. Create a goal

The first step that you should take in providing a better customer experience is to have a goal centered on, well, the customer experience. 

Have a vision and provide a set of statements that allow you to materialize that vision. These will be your guiding principles that will help shape your acts and decisions that would ultimately result in providing a better customer experience.

2. Understand your customers better

It’s hard to provide a better customer experience without understanding your customers first. To do this, gather data from them that reflects their needs, interests, and preferences.

And it’s not just enough to collect feedback. Make sure that their feedback is authentic. And you can do this by strategically placing a feedback loop mechanism at certain points of the buying process.

For example, allowing customers to provide feedback at the end of the purchase allows you to gauge their satisfaction with their purchase. You can also reward this behavior by providing incentives after every feedback given. 

You can also understand your customers— even from the start— by allowing them to fill out forms in exchange for lead magnets.

Learn more about customer profiling here:

3. Do it from the start

As mentioned above, gathering data can be done all throughout the buying process. And it includes the start of the buying process— when customers are still considered as leads.

Map the customer journey and experience— what do leads feel at the starting point of your engagement? What pushes them to take the next step? What generates and sustains interest? And what makes them stay as loyal customers?

Answering these questions through the lens of the customer (or the lead) allows you to correct certain workflows that do not provide an impact during the journey. It should also be highlighted that certain interactions need to be quick before customers lose interest.

Learn more about implementing quick, automated workflows here:

4. Empathize

They say that the best customer experiences are achieved when businesses create an emotional connection with customers. Emotions shape the attitudes that drive decisions— that’s why in mapping customer journeys, what customers feel should be taken into account.

When customers are engaged emotionally, they’re found to be more likely to recommend your business to others, repurchase, and even be less price-sensitive than those that weren’t emotionally engaged.

5. Manage customer expectations

To reduce customer churn, managing customer expectations should be done all throughout the customer journey. Many negative experiences are a result of unmet expectations, so managing expectations help shape the desired customer experience.

Right from that start, it’s suggested to determine what the customer expects from the company. Ask open-ended questions and check what the customer perceives from your business.

Questions like “what kind of results do you expect to achieve at the end of the day?” or “what’s your timeframe?” help businesses address expectations right from the start.

6. Assess and evaluate

At the end of the day, it’s all about data. Did your customer experience strategy produce results that you expect? Were they unsatisfactory? And to answer these questions, you’ll need to have data about your performances.

Using a Customer Relationship Management (CRM) software that generates data and insights in real-time helps you gain a better understanding of the customer experience. It also helps you make data-driven decisions so that, at the end of the day, you won’t be second-guessing what to do next to improve your customer experience strategy.

Improve Customer Experience Through Tech

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5 Small Ways to Empower Your Team to Boost Their Productivity

2 min read

Experts agree that these are five simple, genuine things you can do to empower your team and boost their productivity.

Companies around the world look for ways to ensure their employees are working optimally and deliver results. Loss hours and productivity are a universal problem, especially in the business world.

In fact, according to a survey, around 75% of employers estimate that more than two hours of work are lost every day due to inefficiency. But with the way the work environment is rapidly changing these days, what can leaders do to empower their teams and help them grow and thrive?

5 Simple Ways To Empower Your Team

1. Listen

The first thing that business leaders need to do is to listen intently to what their employees are saying— especially during the pandemic. Many employees experience more inconvenience than ever. Some are affected mentally and emotionally. The last thing leaders should do is to push employees harder during the most stressful times.

Getting feedback from your employees would also work in your favor. It helps you determine the things that need to change to facilitate a better system. It also helps you establish trust among employees, which helps push them to perform to the best of their ability.

2. Define roles and provide spaces

Giving employees the space they need have been proven to empower them. Allow the employee to make his or her own decisions within set boundaries. Set attainable goals.  And communicate the priorities and expectations set on their roles.

Avoiding micromanagement allows leaders to focus on more important management issues. It also lets employees to work on their roles, without the need to consult leaders on many small and irrelevant issues.

3. Facilitate team-building exercises

One of the most challenging parts of working during the pandemic is that teams are unable to see each other physically— and bond emotionally.

Team-building exercises help bridge the gap created by the pandemic between teams. It helps them get along with each other, know each other more, and identify each other’s strengths and weaknesses.

Fun non-work-related activities make the workplace a happier one. And it doesn’t take a genius to know that happy workplaces boost productivity among employees.

4. Provide growth plans

Set goals not only for the company’s benefit but also for the employees. Make your team feel that working for you won’t make them stagnant, that there’s room for growth.

Remind employees that what they’re doing now will redound to their benefit in the future. Praise effort and encourage people to learn and grow. Reward loyalty.

5. Provide tools that eliminate manual effort

Working doesn’t have to be boring and monotonous. It can feel fulfilling and meaningful. To make this happen, using tools that automate tasks is the simplest thing to do.

Some tools can do things automatically for you like gather your customers’ information, send emails to target audiences, or even sort your leads for you so you’ll know who to prioritize first.

This is the biggest favor you can do to your employees and it’s also one of the simplest ways to boost their productivity.

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How to Automate Your Work From Home Processes

3 min read

Remote working has never been easier thanks to work from home (WFH) process automation. The goal of utilizing WFH automation is to promote the worker’s productivity as well as aiding in organizing their meticulous task processes.

In a McKinsey report, around 45% of current paid activities can now be automated by today’s technology, which makes automation a necessity.

During these trying times, there is nothing else you would want other than to make your work go a lot smoother than it can ever be. Bear in mind that when you automate work from home processes, you are given the extra freedom that you need to do work in your best condition.

What you should know:

Working from home can boost worker productivity

It can reduce stress for employees

WFH automation helps you save time

It helps in reducing the cost of living expenses

It also helps with promoting work-life balance

How to Automate Your Work From Home Processes

For automation to work, you will need reliable and user-friendly automation platforms that will allow you to set up work processes and automate them. Softwares like Saphyte can be helpful.

Automating your work from home processes can start by choosing a software that has automation features. Software like Saphyte, for example, can send emails for you on schedule or based on trigger conditions. All you have to do is set up the workflow nodes.

Here, a workflow for the automatic sending of forms via email is set up by the user in the Saphyte Ecosystem.

There are a lot more things you can do using the automated workflow feature of Saphyte such as sending a welcome email upon registration in the CRM or sending marketing or promotional emails on a schedule. You can also use Saphyte’s Landing Page builder to automatically register leads in the CRM after they fill out a form.

Related Article: Top 5 Benefits of Workplace Automation

WFH Processes And Their Benefits

Automating work processes can result in faster data transmission, reduction of human errors, and a more organized work process.

Here below are some pointers that might help you in automating your WFH processes:

Connecting Disparate Platforms

Automation allows for quick and easy transmission of data across different platforms and enterprises. What makes this important is that the faster you transmit your data, the faster the money rolls in. You should also consider that being able to transmit work-related data as fast as possible will help prevent mistakes from occurring.

Setting Up Your Home Work Station

Aside from being able to connect different platforms, employees working from home also gives them the convenience of building their own work station. Having a work station is important because work productivity is improved if you have all the necessities that you need in one space. You should also consider putting up VPN protection to help avoid any data leakage since most home internet services don’t have pre-installed data encryption.

Reducing Minimal Tasks

This simply means to get rid of minimal tasks that are unseemingly time-consuming. From an employer or manager’s standpoint, using automation will allow you to easily track the progress of your employees. All of the data such as varying projects, submissions, and calendar-sensitive ones are going to be stored and organized into one place.

Aside from that, you are also given the ease of having fully automated logging attendance, as well as how the number of hours that you have worked in a day. Such automation also have features like reminders and notes, which are important if you aren’t able to manage your workload by yourself.

Related Article: 5 Sales Techniques to Leave Behind in 2021

Decreasing Risks

Considering that you and your team would be working remotely, you should understand that automating your WFH will help aid in preventing any inconsistencies as well as ensuring that the work you have submitted is done on time. Another thing to consider is that there are a lot of automation out in the market that is capable of automating rule-based tasks—a feature that helps decrease the chances of submitting work loaded with human mistakes.

Conclusion

Knowing how to automate WFH processes is now considered to be a necessity. A lot of successful employees are only what they are today thanks to the help of optimizing their WFH experience. So, what’s stopping you? Find success now by taking your WFH automation to the next level.

Contact our support team now to learn more about how you can automate your WFH processes with the aid of Saphyte.

The Challenges And Opportunities Of Remote Working

2 min read

Imagine having the freedom to do all of your workloads without the stress and unease that comes with having managers and co-workers watching over your shoulder. Remote working promotes productivity as well as comfort, however, it is especially important now because it reduces your chances of catching the COVID-19 virus.

Despite the benefits, you are still bound to encounter remote working challenges. Find out more about the challenges of remote work and how you can benefit from the many opportunities that come with it.

What you should know:

The worker has more freedom when managing the workload

Remote working brings many job opportunities

Work is done at the comfort of the worker’s home

The work can be physically taxing

It promotes a better mental state

The Opportunities Of Remote Working

It is good to note that aside from having a better working environment, you also have a much better chance at getting into a job that you normally wouldn’t be able to get into. You should also be aware that foreign jobs commonly offer a generally higher salary.

Thanks to the modernization of communication technology, you are given the chance to opt into foreign jobs. With the capacity to do more, there is almost an infinite potential for varying jobs that you can choose from.

The 4 Main Challenges Of Remote Working:

Having Work Interruptions

The first thing that you have to consider is that you are working in your home, which means that not only are you going to deal with the usual home shenanigans, but you are also bound to have issues regarding external distractions. Common interruptions would be the mailman and even unexpected guests such as friends and family members.

Lack Of Human Interaction

It is natural if you get lonely if you aren’t living with your loved ones. Not only will it reflect on your work productivity, but it could potentially lead to more serious mental health issues, such as depression and even paranoia. Human interaction is a basic need, which is why you must spend time with your friends and family whenever possible.

Bad Health Habits

Considering that most office jobs are sedentary, you should also understand that it is going to be the same, whether it be in the office or the comfort of your home. However, it is especially because you are in your home that increases your chances of falling into bad health. Being comfortable in an environment could lead you to slip into bad habits, which wouldn’t be uncommon considering that you are bound to get greedy with all the time that you will be having.

Computer Issues

The biggest problem that any remote worker could undergo would probably be when they aren’t able to work. There are many causes for this, however, the most common occurrences would be when you are having computer problems. Whether it be hardware or software issues, you should know that you are responsible for getting it fixed as soon as possible as to not further delay your workload.

Conclusion

Remote working might be challenging to deal with at first, especially because you need to avoid overworking yourself. You also need to be wary since you need the capacity to manage your workload. However, once you have jumped over the most difficult remote working challenges, you should then be able to work as you please in the safety and comfort of your home.

How to Create a Remote Work Force

2 min read

Imagine having the ability to maintain a flexible work ethic as well as having your productivity boosted, all from the comfort of your home or favorite coffee spot. Thanks to modernization and systemic advancements, businesses are now capable of managing their employees, in their own homes, from any country across the globe. 

Knowing how to create and work in a remote workforce is a special skill that all managers and employees alike should learn. Keep reading if you intend on further building your business and its success for the year 2021.

What you should know:

It boosts employees’ productivity

Communication is essential for success

The overall quality of work is increased

Allows for employees to have a more flexible lifestyle

It promotes safety from the COVID-19 virus

Why Should I Create A Workforce?

To start, you need to understand that it is only a matter of time before your business is bound to need a remote workforce. As a business owner, you should already know that your employees can work from remote areas. What this generally means is that you need to find the silver lining between having an employee work with you in person, or having your employee work on their own. Here are a few of the benefits to having a remote team:

Wider Recruit Range

What this simply means is that you can hire employees from a far wider radius. Although it might be a hassle as you will be managing them from out of the city, you’re providing individuals the opportunity to employment during an incredibly sensitive time. You’re also less likely to need additional office space to cater for these added resources.

Hiring Skilled Employees

Another plus to consider, is that thanks to a wider range of employment, you are bound to encounter highly skilled and talented individuals, providing you a winning asset to your virtual team. 

Boosting Employee Productivity

Whilst not all individuals possess the discipline for this type of working environment, some thrive by having access to high levels of flexibility. The flexibility of time needed to accomplish tasks may be a new responsibility to some, and the ability to manage and track their work schedules will allow them to do their work while they are in their best mental state.

Building The Best Remote Operating Team

It is important to acknowledge that an in-office team and a remote one require a variety of different skills and strengths. Whilst some individuals prefer the surrounds of an office and being surrounded by team members, others are better versed at operating on their own time schedules. The success of your business is going to depend on whether you can build the best team possible. When picking out employees, you should consider the following factors:

Dedication And Competence

Your team has to be dedicated to their work. Being dedicated would mean that they will push through with their work as much and as best as they can. Your team also has to be versed with how they deliver their results. There is no point in having a dedicated employee if they are not able to adhere to timelines and create satisfactory results.

Great Communication Skills

All businesses require thorough communication—being able to communicate with your co-workers would not only boost work production, but it can also improve your relationships with one another. Individuals who are group players possess great ability to work as part of a team whilst still operating in silo.

Trustworthy And Reliable

It is difficult to run a team that you don’t even trust—unlike working in the office, you won’t be able to monitor them as much as you want. This is why you should find workers that you can trust completely, as well as making sure that you can rely on them when the workload starts to get frantic. There are, however, tools that you can utilize, such as CRM systems, that allow you to track performance and delivery, even out of office proximity.

Conclusion

Understanding how to create a remote workforce is the beginning of a successful business. Thriving on such a concept would not only boost your work productivity but can also improve the quality of work. Create your remote workforce now and boost your chances of success.

Contact our support team now to learn more about creating the best remote workforce possible.

Experts’ Take on the Benefits of Remote Working

3 min read

Remote work has made a buzz all throughout 2020. The pandemic made the flexible work revolution gain traction throughout the world. And as social distancing is now the “new normal,” working at home, away from people, is becoming seriously considered as a permanent arrangement.

Remote working has apparently been observed to result in increased productivity, collaboration, and team management. Teams are now changing the ways on how they share information, stay connected, and achieve more.

Companies can manage their remote work employees using the Saphyte ecosystem
What is Remote Work?

Remote work is a way of working outside of a traditional, centralized workplace, usually with the support of digital technology. The option to work remotely is very attractive to many workers. In America, there are 34% of American workers said they are willing to reduce their wages by 5% in order for said employees to work from home.

Why is it so Popular?

There’s no denying that remote work is changing the way how the global workspace operates, and it shows no sign of slowing down. More and more companies are now opening remote positions, either full-time or part-time, with a large proportion of the workforce looking for positions with flexible schedules.

But, why though? Simple, the idea to work anywhere you want or even at the comforts of your own home is enticing. Moreover, there are also plenty of benefits from working at home – aside from having more time with the family or your furry kids.

Here are some examples.

Benefits of Remote Work

There is much more to working from home and having more time for your family. The topic of remote work has grown a lot of attention — and has led to plenty of research. Several reports from private companies like OwlLabs and Buffer have observed more benefits of working with remote jobs.

However, privately-sourced data can also have biased results.

So, to ensure the credibility of this article, there are several collections of statistics sourced from the world’s leading research organizations for remote working and how it will affect work-life balance and work productivity like that of Harvard University, Gallup, Global Workplace Analytics, and Stanford University.

Here are the results of the benefits of remote working.

Employee Productivity. Remote teams are reported to be more productive than their office counterparts on an average of 35-40% and have an output increase of at least 4.4%.

They are also observed to focus more on their tasks and can get more work done. They no longer have to commute or spend lunch money which allows them to save money and time. Well, except if they spend money on food deliveries or spend more time binge-watching their favorite TV shows.

Better Employee Performance. With more independence, workers have shown results with 40% fewer quality defects.  This is due to the fact that remote employees can now avoid loud co-workers and office politics.

As a result, they rely on self-discipline, self-motivation, focus, and concentration to get their jobs done. When all these things come together, a higher performance rate is guaranteed.

Straightforward Employee Engagement. Remote working can lead to higher productivity and performance, which when combined together, can create stronger employee engagement resulting in 41% lower absenteeism. 

No matter what the work schedule is, engagement is not an issue. With the help of internal communications tools and some established guidelines, employees can engage in important matters and be more productive at work.

Easier recruitment. Remote work allows you to find the cream of the crop easier. First of all, when you do remote work, you’re not only hiring locally but even globally. You have an enormous talent pool to choose from. This will come in handy, especially for those hard to fill roles.

Second, remote work easily attracts talents. In fact, according to a Global Workspace Survey, 78% of companies think that offering flexible working enables them to expand their talent pool. 

Personalization. If employees work remotely and have their own office space, they can personalize it to reflect your personality. This leads them to be happier with their work and can be free from the prying eyes of their co-workers. Thus, making them more productive and more fulfilled with their output.

Better Employee Retention. According to reports, 54% of employees say they would change jobs for one that offered them more flexibility. This in turn results in an average of 12% turnover reduction if a remote work agreement is offered to an employee.

Lesser employee turnover means improved morale, reduced costs, reduced acquisition and training time, and increased overall productivity. 

Secondly, flexible work builds loyalty. When employees feel “trusted” in their job, this builds respect. Thus, leaving your employees happy and saving you from future talent acquisition costs.

Organization Profitability. Organizations reported to have saved an average of $11,000 per year per part-time telecommuter. This is equivalent to 21% higher profitability. Due to fewer office space costs like floor space and operational costs, you can save more money for more important matters. 

Remote workers won’t have a hard time coordinating with Saphyte’s customizable dashboards
Remote work is here to stay, might as well join the parade

As mentioned, COVID-19 only accelerated the rise of remote work and it’ll be here to stay. So might as well, adjust to it. Whilst remote work is not a new concept, moving forward, the degree of remote work will change how employees will work to get their job done.

Even when the pandemic ends, employees will still continue to work from home. Working from home helps employers and employees alike to avoid work interruptions due to weather, child care issues, commute problems, and more.

Remote work is no longer an option, rather it is a necessity, and necessity is the mother of invention. The rapid development of collaborative technology in the market makes remote work viable for companies and their employees.

Conclusion

As more companies transition to flexible work, you are more likely to see how work-life balance can reshape cities for the future. Now is the perfect time to consider and prepare your business for the remote work future.

Get expert help when transitioning to remote work. Contact us here at Saphyte.

Top 5 Benefits of Workplace Automation

3 min read

Imagine getting leads without having to do anything. Imagine getting sales and marketing tasks done with just a few clicks. That’s the power of automation. And there are so many things automation can do for you beyond your imagination.

What you should know:

Workplace automation uses technologies like CRMs to cut expenses, have better team communication, and more productive employees.

More and more employers are using automation to improve company operations and reduce employee turnover.

Automation contributes to better team chemistry which improves customer service, sales productivity, and overall faster business growth.

What is Workplace Automation?

Workflow automation is the process of using technology to automate time-consuming, energy-draining manual tasks (e.g. sending emails, data entry, creating sales reports).

The usual end result of automating the workplace is an improved product quality and a faster accomplishment of everyday business tasks with the elimination or reduction of human error.

How Does Automation Work?

Automation isn’t just about robotics. It could be using a software that can gather leads for you, a software that can automatically generate sales and marketing reports, or a software that can automatically send emails for you.

Usually this can be done using artificial intelligence, a CRM software, or an ecosystem of sales, marketing, support, and team workspace products.

Workflow automation also allows for better team collaboration, sharing of files, documents, and data between team members or departments, and the streamlining of important business tasks such as lead conversion and client onboarding.

What are the benefits of automated processes in your workplace and how will it make your business grow? Let’s delve deeper into some of the benefits of automation in the workplace.

CRMs like Saphyte can automate tasks such as sending of emails throughout the customer journey
Benefits of Workplace Automation

Here are the ways automation in the workplace can help your company:

Less Expenses

One of the commonly known benefits of work automation is the replacement of manually accomplished tasks with that done by automation technology. That means whatever human workers do gets done by the automation software faster, more precisely, and more efficiently.

This leads to better results in terms of output. This also eliminates the need to hire more to perform a task that can be automated. According to statistics, 24% of employers would automate repetitive tasks to reduce operating costs.

Better Workplace Communication

A lot of companies fail because of bad communication. In fact, 57% of employees report that the directions given to them are often unclear and 69% of managers report being not comfortable communicating with employees in general, according to statistics.

What workplace automation does is reduce the friction between employees and managers by allowing them to visualize their goals with automated reports on dashboards. It also improves communication when members are automatically reminded of important tasks using the software. As a result, everyone’s always in the loop.

CRMs can automate sales and marketing reports to keep everyone in the loop
More Productive Employees

Because boring jobs that require human work can now be replaced with automation, employees can now have the time to focus on more important tasks that are yet to be automated.

This leads to a better employee experience which overall contributes to more productivity. According to statistics, 57% of employers want to use automation to improve employee performance and productivity.

In addition, about 70% of workers believe that automation will bring them opportunities to study more important skills and qualify for higher skilled work.

Improved Employee Retention

Automation can improve employees work performance and overall experience. When you allow employees to focus on the less mundane tasks, their job satisfaction will increase. As a result, this reduces employee turnover and improves employee retention.

Why is this important? According to research, it is more expensive to hire and train new employees than doing all you can to retain them. Employees that are satisfied with their workplace are also 31% more productive than those who aren’t.

Faster Business Growth

With all the efficiency, increase in productivity and output, and a decrease in operational costs, your business will experience a faster growth because of automation.

It helps you retain more employees which may be necessary for workplace harmony to occur: allowing for a smoother transition in ideas and seamless collaboration between team members.

Workplace chemistry leads to faster business growth, an increase in profit margin, and a better service to customers.

Conclusion

Enjoy a better workplace with automation using Saphyte. Contact our support team now for more information.