crm sales

How to Market to Different Generations: Boomers, Gen X, Millennials, Gen Zs

4 min read

Different generations have different needs. Knowing the difference can determine the success of your marketing strategy. Read on to learn more about generational marketing.

Age may determine a person’s values and priorities in life. So it may be a way to understand what the customer needs and prefers, their buying habits and patterns, and what channel they’re more likely to use and be found on.

That’s why many marketers segment their audiences and customers according to age to market to them effectively. This is called generational marketing and it has become increasingly integrated into marketing plans and strategies.

So what is generational marketing and why is it important?

What is Generational Marketing and Why Is It Important?

Generational marketing is the process of segmenting and targeting customers based on the year they were born. There are four generations to speak of: Baby Boomers, Generation X, Millennials (or Generation Y), and Generation Z.

Each generation has its own unique set of characteristics, which define it from other generations. Learning these characteristics allows you to understand their shopping habits, as well as their media consumption habits.

How Marketers Use Generational Marketing

Marketers use generational marketing to create customer profiles for each generation. These customer profiles will be the basis for a segmented group’s values, motivations, and purchasing behavior and will determine the marketing activities implemented later on.

The data that marketers gain from generational marketing also shape how the company develops the product, how they market that product, and how they communicate to their target audiences. It tells marketers which activity to focus on, which allows companies to efficiently allocate their resources to optimize their ROI.

How to Market to Different Generations

Here’s a quick description of each generation and how to market to them:

Baby Boomers (1946-1964)

Baby boomers are now around 58-76 years old. The name was derived from “the boom” or increase in birth rates that occurred after the return of soldiers from WWII. Many technologies that we have today like the internet weren’t invented nor widely used during the formative (and even teenage) years of boomers.

Many from this generation appreciate speaking directly to people. They respond positively to direct marketing such as:



Promotional letters


Phone text messages

Magazine advertisements

TV advertisements


Boomers are known to be a very loyal customer base, especially to brands they like and used for a long time.

Learn more about email marketing and how companies use email to capture leads and gain customers.

Generation X (1965-1980)

Members of Generation X are now around 41-57 years old. They are considered the smallest of the generations in terms of number. Many of them are also at the height of their careers today and wield a high purchasing power.

Generation Xers have an established online presence and are almost as active on social media as Millennials. They like to research first before shopping online. They also care a lot about other people’s experiences with products and their reviews before making a purchase.

Many from this generation use the internet to make a purchase. That’s why it’s important to consider the following:

Use Facebook and YouTube as a platform to engage them as they’re most active on the said platforms

Use personalized email for email marketing

Mobile is their preferred way to communicate with businesses and make a purchase

They have learned to embrace digital channels such as online TV and streaming services

Millennials (1981-1999)

Millennials are now around 22-41 years old. They’re considered the most popular and talked about generation, as they are the largest generation. Millennials also hold the highest purchasing power compared to other generations.

Because they grow up in an environment where information can be quickly accessed and distributed, millennials are more socially and environmentally aware compared to other generations. They’re also tech-savvy and seen as more independent than previous generations.

Many marketers use online channels to engage millennials. They’re also very careful about using traditional marketing since Millennials aren’t very responsive to direct sales, direct mail print advertising, radio, and television.

Below are the things to consider when marketing to millennials:

Make your brand socially and environmentally conscious

Find a way to make your product “Instagram-worthy”

Engage your audience by making them participate in social media activities such as writing #hashtags

Make them “experience” your brand

Engage them across all platforms, devices, and applications

Use videos for content marketing

Generation Z (2000-Today)

The oldest members of Generation Z (or Gen Zers) are around 22 years old. Many Gen Zers are incorrectly referred to as Millennials. But they’re different as they are the true digital natives who were born during the rise of the internet and grew up with it.

Because members of Generation Z are tech-savvy and are most active on the internet, marketers mostly include them when targeting millennials. But it’s important to take note of these key differences:

Online shopping behavior: Gen Zers are known to shop more online than Millennials.

Price sensitivity: Gen Zers, who were born or raised in the middle of the 2007-2009 recession, are more price-sensitive compared to Millennials, who are more willing to pay more for convenience.

Mobile online shopping: Gen Zers are twice as likely as Millennials to shop online using their mobile devices.

Social media platform: Gen Zers spend more time on YouTube, compared to Millennials who spend theirs on Facebook.

Buying frequency: Gen Zers spend their money less on products online, compared to Millennials.


Because of the generational differences, it’s important for marketers to keep their marketing efforts diverse. Instead of focusing your campaign on a single generation, make sure you factor in the key differences in buying power, spending habits, and needs and preferences of your target audiences.

Incorporate messages that appeal to each generation in every content you send out. And more importantly, don’t rely on generalizations. Remember, some customers behave differently than others in their generation. Make sure you factor that into your strategy. Want to upgrade your sales and marketing efforts? Talk to our experts and get started here.

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5 Examples of Content Marketing You Should Know

4 min read

Have you ever wondered what successful content marketing campaigns look like? Here are five great examples that we thought you should know.

Content can be used in a lot of ways. They can be used for ads to attract and capture leads, they can be used to engage leads to encourage them to make a purchase, and they can be used to provide valuable information to customers to keep them coming back for more.

Now there are several types of content. There are videos, blogs, articles, ads, infographics, and podcasts, among others. But these five great examples of content marketing should inspire your content marketing campaigns. Let’s get started.

1.  Old Spice’s “Man Your Man Could Smell Like” Campaign

Video is a great way to engage your audience and capture their attention. In fact, in 2022, 86% of marketers say that video has been effective in helping them generate leads. Online videos are also expected to make up more than 82% of all consumer internet traffic by 2022.

The “Man Your Man Could Smell Like” campaign by Old Spice, which features tongue-in-cheek humor and creativity (and also muscular men like Terry Crews and Isaiah Mustafa), has become a cultural phenomenon. The campaign started in 2010 and in just three days, their first video clocked over 20 million views.

According to P&G, the campaign gained the following results:

Around 105 million YouTube views

1.2 billion earned media impressions

2700% increase in Twitter followers

800% increase in Facebook fan interaction

300% increase in website traffic

Of course, it should be noted that their target audience is the millennials, and the best way to reach them is to use one of their most-used platforms— YouTube.

Learn more about developing a content marketing strategy here.

2.  McDonald’s Minimalist Ingredients List

For this campaign, London-based agency Leo Burnett teamed up with Minneapolis-based designer David Schwen to advertise McDonald’s even without using their logo.

The idea is to just list ingredients in the Helvetica font and not mention the fast-food chain’s name because they’re already “so recognizable that you recognize them without telling you who it’s from.”

The ads demonstrate that McDonald’s is transparent when it comes to its ingredients. A campaign that is highly needed at a time when McDonald’s reputation for using “pink slime” meat fillers is being questioned.

In 2014, McDonald’s ran the “Our Food, Your Questions” (OFYQ) campaign aimed at

providing information about their food on social media. It also released behind-the-scenes videos which feature production processes behind its products.

The campaign was a huge success. And it gained the following stats:

McDonald’s answered over 19,000 questions from their audience

It boasted an average of 4.5 minutes on-site with 12 questions being read

Monthly store visits increased by 50%

Its food quality perception increased significantly

It should be noted that the campaign is comprised of several media— videos, billboards, website content, and social media content, among others. This tells us that content marketing can have a maximum impact on a business if it uses the right medium for communication.

3.  Spotify’s Wrapped

Spotify launched the Wrapped campaign in 2017, which provides a customized playlist based on users’ data. The campaign worked so well because it was personalized and because many people shared their Wrapped playlist on social media, which boosted the brand’s awareness and engagement stats.

The campaign also gained the following stats:

21% increase in app sign-ups

Earned almost 3 billion streams from Wrapped playlists alone (2019)

The campaign itself was mentioned in at least 1.2 million posts on Twitter

4.  Apple’s Shot on an iPhone

The Shot on an iPhone campaign is a user-driven campaign that encourages users and loyal customers to take quality photos using iPhones. The campaign sends a message that the average customer can make art like the professionals, using a gadget as simple as their iPhone.

The campaign included a challenge that invited users from around the world to submit their best photos using the hashtag #ShotoniPhone. Photos from the campaign were then promoted on billboards, newspapers, magazines, online, and in 15-second TV commercials. They instantly took traction on social media.

It’s easy to say that the campaign was successful. Early on, the Shot on an iPhone campaign gained the following stats:

Mentioned by 24,000 opinion leaders

An estimated 6.5 billion media impressions, with 95% positive mentions

On Instagram, over 16 million mentions using the #ShotoniPhone hashtag

5.  Wordle by The New York Times

5 Examples of Content Marketing You Should Know

New York Times’ Wordle became viral in December last year. The game is simple: users have six chances to guess a five-letter word and can only play the game once a day.

Wordle keeps track of your winning streak— which encourages users to post and brag about their daily wins on social media. This made it easy for the game to be an instant hit across platforms (but mainly on Twitter, comprising 98.6% of all mentions).

The acquisition of Wordle by the New York Times was aimed to drive subscriptions to NYT’s newsletters and widen its audience for more lucrative ad spaces, one of its major sources of revenue.

Recently, Wordle gained the following stats:

Over 10 million organic views of the page

Over 170k backlinks as of April 2022

Over 26.2k mentions from brands on Twitter alone

Brought tens of millions of new users to The Times


Content marketing can be done in so many ways. Don’t be straitjacketed by rules. Of course, there’ll be ups and downs, and a campaign that worked for one business may not work for another. What’s important is knowing what went wrong and learning from your mistakes so you can improve and optimize your campaigns for better results.

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5 Things You Should Know When Emailing Millennials

3 min read

Do Millennials still use email? How do you leverage email marketing to engage this generation? Read on to find out.

Millennials are the most talked-about generation when it comes to marketing. Together, they hold the highest purchasing power. According to a report, their spending power was estimated at $2.5 trillion as of January 2020. By 2030, they are forecast to outnumber Baby Boomers by 22 million.

This is the reason why marketers need to know how to engage them. More importantly, when using email marketing, what are the things that you should know when emailing millennials?

In this post, we’ll talk about the email behavior of millennials and the things you should be mindful of when targeting them using email marketing.

Do Millennials Still Use Email?

Despite being tech-savvy and active on social media, millennials have been known to engage brands mostly using email.

According to a study, 64% of Millennials feel that it’s most personal to them if brands engage them using email. 59% of Millennials also report using their smartphones for email. And 73% of millennials prefer to communicate with businesses through email.

For millennials, checking the email first thing in the morning is also a normal routine. One out of three Millennials were found to do this, according to a survey. Additionally, they are 63% more likely to be swayed by promotional emails, which they found to have affected their final purchasing decisions.

Overall, this means that millennials still use email. Marketers will be wise to include them in their email marketing strategy.

Here’s a complete guide when marketing to different generations: Boomers, Gen X, Millennials, Gen Zs.[1] 

What You Should Know When Emailing Millennials

So how can you properly engage millennials using email marketing? Here are five things that you should know:

1.   Optimize for mobile devices

As mentioned above, over half of millennials use their smartphones to check their email. This is why it’s important to ensure that your emails are optimized for mobile devices.

Use images and videos that are mobile-friendly as Millennials are 3 to 4x more likely to respond positively to emails with images and videos in their emails. They also want to make purchases without leaving the email.

Here’s how you can grow with email marketing.

2.   Subject lines are important

Marketers are competing for attention and with Millennials constantly flooded by information (up to 50 emails a day), including promotional emails, it’s important for your email to stand out from the get-go.

Subject lines are one of the most crucial aspects of email marketing and they help you stand out. They also decide whether a customer would click on your email and read it. This is why you should cut to the chase and get to the point with your subject lines. Personalize it and make it sound urgent.

Here are 9 tips to send better emails in 2022.

3.   Values like transparency, honesty, and sustainability are important

Millennials have been known to demand transparency and social impact from brands. According to a report, 73% of millennial respondents said they were willing to pay extra for more sustainable brands. Another report says that 92% of millennials are more likely to purchase from ethical companies.

Millennials (along with the Gen Z) also claim that they would trust a brand more if it is transparent about its challenges. They also say that they would search out and prefer more honest products when purchasing. 

4.   Emphasize personalization

Millennials are aware that they are providing brands with personal data, that’s why most would want to know how their data is used. When receiving irrelevant emails, 70% of millennials expressed frustration, especially when brands recommend items that do not interest them.

Learn the Benefits of Personalized CRM Email Automation.

5.   Reward loyalty

Regardless of the generation, loyalty programs almost always work with consumers. According to research, 52% of customers prefer brands that give points and rewards for repeated purchases.

When it comes to Millennials, a whopping 76% claim that a quality loyalty program will increase their frequency of buying from a brand. That’s why rewarding your Millennial audience for their loyalty through email is worth considering.

Have an Easier Email Marketing

Email marketing doesn’t have to be manual and hard. With our software, you can cut the workflow and leave the rest of the email marketing efforts to the technology. Want to know more? Talk to our experts and get started here.

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What Businesses Need to Know About Gen Zs

3 min read

Gen Z’s spending power is becoming more and more significant every year. Together, they command an estimated $360 billion in disposable income. Read on to find out what businesses need to know about them.

As a generation freshly entering the workforce nowadays, Gen Zs’ spending power is on the rise, which makes them more relevant to businesses.

Together, they have an estimated $360 billion in disposable income, according to a Bloomberg report. Gen Z workers are also expected to triple by 2030, and their incomes are predicted to beat millennials’ in 10 years.

So who are the Gen Zs and what should you know about them?

Who are the Gen Zs

Members of Generation Z (or Gen Zs or Zoomers) were born from 2000 to the present (although some estimates would go back as far as 1995).

Oftentimes, Gen Zs are incorrectly referred to as Millennials, especially on social media. But they’re different. Gen Zs are true digital natives who were born during the rise of the internet and grew up with it. They also have different consumption habits and preferences and behave differently in workplaces.

Understanding Gen Zs Consumption Habits

With greater access to technology and information, Gen Zs’ attitudes toward consumption differ from previous generations.

“Access” is the new consumption

To many Gen Z members, products and services offered by businesses are no longer something to “own,” but rather to “access.” The key difference lies in ownership, or whether a product or service actually becomes a possession of the buyer.

Gen Zs prefer not to “own” a product, but rather just to “access” it. Products and services are then viewed as more valuable if they are shareable. Selling has shifted into renting. Permanent becomes temporary.

Consumption is self-expression

Gen Zs buy or wear brands to highlight their individuality, which is why they’re willing to pay a premium for products that are customized to their needs and preferences, as well as those produced by brands that embrace their causes.

Ethical consumption is the new norm

Together with millennials, Gen Zs expect brands to “take a stand” and to provide a social impact. Honesty, transparency, and sustainability are preferred values in a brand.

According to McKinsey, 70% of Gen Zs say they try to purchase products from companies they consider ethical, 65% try to learn where the product is made, what it is made from, and how it is made, and 80% even refuse to buy goods from companies involved in scandals.

Here are 5 Things You Should Know When Emailing Millennials.[1] 

How to Market to Gen Zs

Here are among the defining characteristics of Gen Zs and how to market to them:

  • Online shopping behavior: They shop online more than Millennials and other generations.
  • Price sensitivity: They are more willing to pay a premium for convenience.
  • Mobile online shopping: They are twice as likely as Millennials to shop online using mobile devices.
  • Social media platform: They spend more time on YouTube.
  • Buying frequency: They’re thriftier and spend their money less online, compared to Millennials.

Learn how to market to different generations: Boomers, Gen X, Millennials, Gen Zs here.[2] 

Gen Zs in the Workplace

Gen Zs have a unique perspective on work and what success looks like to them. Let’s see how they have forced workplaces to evolve.

  • Greater personalization: As a generation that emphasizes self-identity, Gen Zs will demand greater personalization in their workplace and career journeys. Enticing them with promotion incentives may no longer be as effective as it was once to previous generations.
  • Social impact: Companies must also emphasize values and ethics. And how working with the company can provide social impact outside the workplace. This helps them provide “purpose,” which is necessary in a world that gives them too much information and so many options.
  • Traditional communication: Interestingly, Gen Zs prefer traditional communication such as speaking face-to-face in the workplace.
  • Social media: To attract Gen Zs and even retain them, leverage social media and highlight the strengths and attractiveness of the industry you are in. Frame the reputation of your company to tap into the values they hold and prefer such as honesty, integrity, and social responsibility.
  • Technology in the workplace: Gen Zs are tech-savvy, so it’s necessary to integrate technology into the workplace to provide room for automation and make work less mechanical.

Start integrating technology

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Can Modern-day Business Survive without a CRM?

2 min read

Today, the competition no longer belongs to brands. Instead, competition has now moved to customer relations. Yes, effective sales and marketing are still vital in achieving business success. However, effective sales and marketing are like throwing your best cards into an open flame if you forget to involve the customer.

For your business to stay relevant to today’s competition, you need to constantly incorporate technology to meet customers’ expectations. And the efficiency of your team’s performance relies on the technology you have in your hands. Equipping your team with the right technology and deploying a CRM platform to streamline the entirety of your corporate activities is the best option you can make for your business.

Here are why a modern-day business won’t survive without a CRM. Or barely survive.

A customer Relationship Management (CRM) system is a type of technology that automates diverse business processes. The system has various tools meant to boost the efficiency of your marketing campaigns, sales cycle, and customer service.

Without CRM, you Put your Customer Service in a Compromising Situation.

Modern-day customers can easily praise or complain to any company through the Internet. Nowadays, customer service can make or break your business. With a CRM, you now have the necessary tools to help you carry out excellent customer service.

According to Capterra, customer satisfaction for people who use CRM in their organizations has increased by 47%—ultimately proving that CRM empowers you and your team to provide excellent customer service, with only one result: improved customer retention.

Manage all contact information stored on your system to help you create a great customer experience. With CRM tools, you can get closer to past, potential, and existing customers. These tools provide essential information about how customers behave in different sales channels. With a proper CRM system, your sales team can now respond to your customers’ needs pronto.

Without a CRM, your Data Management is in Shambles.

The general concept of CRM is to help teams provide exemplary customer service. However, the system also acts as easily accessible storage. A cloud-based CRM system allows you to store and access all your business and customer data on your system, thus enabling access to all your data anytime, anywhere.

When your data is placed in a single repository, your team can easily access a rich and consistent data flow. CRM data management makes it easier to manage your workload, whether in the office or at home. The better you can manage your customer data, the better your lead, lead, and customer contact management. All data about the customer, such as name, address, email, etc., is saved and automatically created as a profile in the CRM system.

Without a CRM, Sales Cycles Will Take Longer

Customer relationship management systems can turn customer interactions into essential company data. With the help of these features, you can build a well-structured sales process that enhances your sales success.

In the sales and lead generation field, it is common knowledge that customers can come from various channels such as social media, email, and even their websites. As a result, CRM can automate sales and streamline the entire sales process.

When repetitive tasks are automated, your sales team can build a single sales pipeline and use it on all sales channels. The sales pipeline, in return, helps all customers create standard processes that run on all platforms and track their progress towards closing. With this in mind, sales teams can do their jobs efficiently without doing a lot of work.

Key Takeaway

CRM systems are powerful enough for enterprises to manage all processes, departments, teams, and customers. This technological tool is a valuable and essential tool for achieving the desired business growth and success. With a CRM solution, your business can have everything you need to take your business to the next level.

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The Evolution of CRM’s Functionality

3 min read

In the age of technology, Customer Relations Management (CRM) software has been integral in modernizing and optimizing businesses management in their company-customer/lead relationships and interactions. But over the years since its inception, CRM has been expanding its capabilities and services while effectively improving its core function: contact management.

Customer Relationship Management (CRM) systems are essential tools within business organizations. The system has evolved from a mere contact management system to something more in terms of functionality. Aside from being dynamic storage for data centralization, CRM has proven itself as an effective customer relationships manager across the entire customer lifecycle, ranging from marketing to sales and even teams and customer service interactions in the last few years.

Summary of what CRM could be and examining the roots of CRM to utilize it to its utmost potential

With the unrelenting evolution of technology itself, like Artificial Intelligence and Machine Learning, the CRM system’s future shows boundless possibilities. Even now that CRM is among the fastest-growing sector in the Software as a Service(SaaS) space. But in order to utilize CRM to its optimal potential, we have to understand and appreciate what it is and what it could be by knowing what it used to be. To do that, let us examine the transition of CRM from its very roots to the efficient tool that it is now.

Periodic history of CRM by decade

The 1950s

Businesses in the 1950s relied on pen and paper to document tasks. In accompaniment, folders and file cabinets in large amounts are procured to sort and organize the recorded written data. Filing systems are incorporated to manage and track customer information. Its downfall is the slow accessibility and information/update tracking. Innovators became aware of this business problem, and in 1956, Rolodex, the first rolling index, was invented by the Danish engineer Hildaur Neilsen for a manufacturing company in New York to store the contact information of business prospects and provide easier access.

The 1960s

Not much has changed from the data documentation and organization in businesses, but in this decade, companies began reaching out to their clients through scheduling physical meetings. Sales executives also started selling products via one-on-one sessions or cold calling as an attempt to personalize their customer/prospect service.

The 1970s

The rise of early mainframe computers paved the way for a standalone digital database. Now, businesses are able to record customer information, i.e., names, addresses, and even transaction history, digitally. Database marketing stimulated businesses to customize company-customer communications through a screen with message targetting and transaction monitoring throughout the entire business relationship process and progress. It helped automate sales but is still limited to classifying customers in lists and organizing them in spreadsheets.

The 1980s

Conductor Software, in 1987, took the initiative and launched a digital version of the Rolodex called ACT!. Built inside ACT! is a contact management tool that inspired the development of Content Management Systems (CMS) prototypes.

The 1990s

Database marketing extended its functions and is now used in applying statistical methods and analyzing customer data aside from merely gathering and storing them. It now also allows small tasks to be automated, transforming into the Sales Force Automation (SFA). Siebel Systems, founded by Tom Siebel, became the most prevalent SFA provider at that time. Come 1995, the term Customer Relationship Management (CRM) is coined. SFAs have also evolved dramatically. With just a click, SFA has become capable of converting leads and automating marketing campaigns. In 1999, Siebel Systems launched the first CRM called Siebel Sales Handheld. The company SalesForce, on the other hand, released the first-ever cloud-based CRM as a much more affordable option than on-premise CRM.

The 2000s

The cloud-based CRM has become a phenomenon in the 2000s. It generated substantial cost reductions, making CRM accessible for all types of businesses. It also enabled companies to instantly update customer data on multiple devices and access the system anywhere. Following the Y2K bug fiasco, which razed online service providers and CRM vendors, the book ‘CRM at the Speed of Light’ by Paul Greenberg proposed a more coherent CRM system as a solution. Shortly after, the first open-source CRM was launched by SugarCRM in 2004. In the very same year, Vtiger launched an open-source CRM as well.

The 2010s

The birth of Big Data and mobile computing made CRM solutions fully equipped to handle sales pipelines while delivering outstanding customer experiences for businesses of all sizes. With the built-in tools for data analytics, the CRM can also project useful sales predictions. It can be integrated with social media platforms, even to applications like Gmail and many more. Worldwide CRM software revenue overtook Database Management Systems (DBMSs) by 2017. Its market also grew 15.6% in 2018, making CRM the most prominent and fastest-growing enterprise application software category worldwide. Worldwide spending on CRM is expected to reach USD 114.4 billion by 2027.

The Evolution of CRM’s Functionality and its Future Has only just Began

CRM evolution did not necessarily revolve around contact management alone. Along with the many mind-blowing innovations of today’s technology, CRM continues to evolve further. From manual to digital to cloud-based, technology has continually enhanced CRM into a one-stop shop for business optimization needs. A data silo, a sales and service automation tool, a dynamic scheduling tool, an external app/software integration tool, and a data analysis tool in one. With a proper sales strategy and dexterity with CRM functions, greatness in business is within reach.

Invest into the future with a CRM that gets your business’ needs like Saphyte
Saphyte helps you scale up and grow in the competitive corporate landscape without setbacks, roadblocks, or additional costs. With Saphyte, you can access all of the tools you need for your sales, marketing, and team for USD99 a month. No implementation fees, no cap, and no hidden costs. Saphyte even offers local support for local businesses in Dubai! For our international clients, our customer service is free and is open 24/7.

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6 Customer Experience Trends that Define 2022

2 min read

Customer experience is one of the top priorities for competitive companies this year. Learn more about what companies are doing to gain an edge in 2022.

Successful companies have been trying to figure out how to deliver an impactful experience to customers to make them stay and encourage others to enter the sales funnel. According to a survey, 45.9% of business professionals say that customer experience is the top priority of their business in the next five years, beating product (33.6%) and pricing (20.5%).

But how do companies elevate their customer experience strategies in 2022? Here’s how:

1.   Businesses are improving their personalization strategies

Personalization is all about ensuring that the product and service the brand offers meet the individual requirements of a target customer.

When customers receive a product and service that is relevant and responsive to their needs and preferences, they are more likely to get satisfied with the brand. This makes them more likely to stay and purchase again in the future.

In fact, according to research, 86% of buyers are willing to pay more for a great customer experience. Additionally, in another report, 49% of buyers claim to have made an on-the-spot purchase simply because they have received a personalized experience.

Learn more about personalization here and why it matters in 2022.

2.   More omnichannel experiences for customers

An omnichannel experience is achieved when businesses deliver a constant and seamless experience across a variety of communication channels such as email, social media chat, and website chatbots using consumers’ different devices, behaviors, and choices.

If you want to know more about omnichannel experiences, here’s how you can adopt an omnichannel digital strategy.

3.   Customer loyalty remains a priority

Many businesses found that making customers stay is much cheaper than getting new customers— and it has led to an increase in sales. That’s why customer loyalty remains a priority for competitive businesses this year.

Check out these five important techniques for effective customer retention.

4.   Customer reviews matter now more than ever

According to McKinsey, customer reviews now have more influence on consumers than any marketing strategy, especially during the pandemic. And this trend is more likely to stay post-recovery.

Customers leave online reviews to inform others about their customer experience. Many customers look for overall product performance and buyer satisfaction when reading reviews.

Online reviews also help new potential customers learn more about a business. According to Statista, 93.4% of customers check and read customer reviews first before buying from an unfamiliar online business.

5.   The rise of predictive analytics

To leverage customer experience, companies also invest in tools and technologies that allow for predictive analytics. This helps them understand their customers more deeply and amplify the impact of their customer experience.

Companies can also track their customer experience performance through surveys, gather customer feedback, and act on the data they’ve gathered from these surveys. This helps them spot the weaknesses in their strategy and improve it.

Learn more about customer profiling here:

Start enhancing your customer experience

Want to learn more about improving your customer experience strategy? Get started here.

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9 Email Marketing Best Practices to try in 2022

3 min read

Is your email marketing strategy stagnating in performance? Learn more about the email marketing best practices in 2022 here.

If you think email marketing is no longer working, you thought wrong. According to statistics, marketers still use email marketing as a way to generate leads and drive sales. In fact, 89% of marketers say that email is their main channel for lead generation, and 93% use email for distributing content.

What are the email marketing best practices that marketers should try in 2022? Check out down below.

Email Marketing Best Practices in 2022

Here are nine best practices for email marketing in 2022 for you:

1.   Use your web landing pages to generate qualified leads

The best way to generate leads for your email marketing strategy is not to purchase contact lists, but to use your web landing pages.

There’s a reason why they’re visiting your website— they might be reading your blogs or browsing your products or stumbled there by accident. Either way, they’re more likely to be potential customers who will find your business relevant to their needs and preferences.

This increases the chances of them subscribing to your newsletter when prompted to sign up. This also increases the chances of them making a purchase.

Check out how your website’s landing pages can generate leads for you:

2.   Have your emails come from a first name

Seeing a person’s first name to contact you makes you put value in the email, compared to just seeing a brand’s name. Having makes you more likely to open the email. It also makes it compliant with regulations.

3.   Personalize your email

Stating your contacts’ first names help grab their attention right away This may be difficult to do manually, but with email marketing tools like Saphyte’s, you can automatically greet recipients with their first names.

Learn more about why personalization is important in 2022.

4.   Stick to two fonts or typefaces (or less)

Don’t distract readers with varying fonts and typefaces. Use two of them for variety and emphasis, and one if you just want to be straightforward.

Also, try to use web-safe fonts with sizes between 10 and 12 to ensure your email can be read on all devices.

5.   Update your mailing list regularly

This means cleaning your mailing list and getting rid of those on the list that will never open your emails. This helps increase your open rate and make it accurate.

Schedule removal of those who haven’t engaged with your emails over a certain period of time (3 months of not opening your emails is suggested). You can also implement a workflow such as moving inactive subscribers from weekly to monthly newsletters or sending a “return incentive” email before removing them from the list.

6.   Place your CTA button “above the fold”

“Above the fold” is what’s immediately visible to the reader before they scroll down.  That part is very important as it determines whether the information is valuable to the reader or not and it could result in the reader either continuing to scroll down or closing your email.

According to research,  57% of readers’ viewing time is spent on the above-the-fold content. This is why your CTA button and other important information should be placed there.

7.   Conduct A/B testing

A/B testing is a marketing approach where two versions of a single variable are tested to see which version yields a more favorable result.

For example, two CTA buttons are tested to see which one yields more clicks— (a) Register Now or (b) Book Now. “Book Now” receives more clicks and is therefore used in campaigns moving forward.

A/B testing helps you improve your email marketing campaigns and spot what’s working and what isn’t.

8.   Improve your content strategy

Nothing is more valuable in your email marketing business than the content you’re sending out. To make sure your readers will open your email, make sure they find the content you’re sending relevant to their needs and interests.

Learn more about inbound marketing and content marketing here.

9.   Make your subject lines straightforward

Your subject line should be able to tell the reader what they need to know in the email. If it helps them with discounts, put it in the subject line. If it helps them know more about a topic, or about your product, put it in the subject line.

Don’t waste your readers’ time with fluff and nonsense. Help them help you.

Check out our tips to send better emails in 2022.

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All the Sales and Marketing Concepts, Techniques, and Strategies You Need to Know in 2022

< 1 min read

Check out all the sales and marketing techniques and strategies you need to know in 2022.

The pandemic has changed the way customers view businesses. New customer expectations have emerged and new practices have been implemented. It’s good to keep yourself abreast of market trends that could affect your organization. New lead generation techniques. Importance of personalization. Relationship marketing. And even the role of employee experience.

Check out these sales and marketing concepts, techniques, and strategies that you need to know in 2022:

5 Effective Lead Generation Techniques in 2022

What is Personalization and Why Does it Matter in 2022?

9 Tips to Send Better Emails in 2022

Digital Business Driving Trends to Watch in 2022

Ways Digital Marketing will Change Businesses in 2022

Top Business Trends Predicted for 2022

Inbound Marketing vs Content Marketing: What’s the Difference?

What is Relationship Marketing and Why is it Important?

How to Build an Effective Relationship Marketing Strategy

How Improving Employee Experience Accelerates Business Growth

How Customer Relationship Transformed Marketing

Upgrade Your Sales and Marketing

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What is Content Marketing and Why Does it Matter in 2022?

3 min read

Content marketing is a way for businesses to attract leads, convert them, and keep them engaged. Read on to find out why it’s important to do it in 2022.

Articles, e-books, videos, and any information you get from a brand— whether entertaining or educational— can be called content and it’s designed to make you aware of the brand and keep you engaged.

Some forms of content remind you that the brand is there on the market. Other forms of content motivate you to make an on-the-spot purchase.

So what is content marketing and why is it important in 2022?

What is Content Marketing?

Content marketing is a marketing strategy that involves the use of articles, videos, and other forms of content to attract, engage, and convert leads into customers, and retain them.

This approach helps the brand do the following:

Promote brand awareness and top-of-mind awareness

Establish credibility in the market

Encourage purchases to drive sales

Motivate leads to make their first purchases

Businesses often use search engine optimization (SEO), social media, and email marketing to forward their content to their target audience.

Talk to us to know more about content marketing and what tools to use here.

Why Is It Important?

The following are reasons why content marketing is an important strategy that businesses should use in 2022:

Content marketing works. According to 42% of B2B marketers, content marketing works and they’re effective in producing results.

They bring in necessary traffic. According to content marketing leaders, they experienced a 7.8x higher year-over-year growth in unique site traffic when content marketing is done right.

They help you get more leads. Businesses with blogs report getting 67% more leads than other companies.

Content determines buyers’ next steps. According to a report, 47% of buyers view three to five pieces of content first before engaging with a brand’s sales rep.

Content helps build loyalty, nurture audiences, and drive sales. According to a report, 78% of successful organizations use content marketing to build loyalty, nurture leads and audiences (64%), and generate sales and revenue (57%).

Content marketing can help you establish and nurture your relationships with your prospective and existing customers. When the recipient of your content thinks of your company as credible, trustworthy, and responsive to their needs and interests, they’re more likely to choose you among your competitors when it’s time to buy.

How Content Marketing Works

Every buyer has a different set of needs and expectations at every stage of the buying process. Knowing the right content to send helps you nudge them to move forward to the next stages.

For example, a buyer at an awareness stage may need to know more about how your brand’s products and services can address their pain points, challenges, and questions. A buyer at a consideration stage may need to know more about the specific features or functions of your products and services and how they differ from what’s available on the market. A buyer at the closing stage may need to know how choosing you can benefit them in the long run.

Sending them the right content at the right time is crucial in closing these deals. Some tools are built and designed to help businesses automate this process.

Here’s an example of how you can engage your leads and customers through email with ease:

How to Get Started

To make content marketing easier, here are things to take note of:

Know your audience. The first step to making a content marketing strategy is to know who you want to reach and how to reach and engage them effectively. This requires you to determine their needs, preferences, and interests, among others, so you’d know what type of content to send them.

Get a team. Hire professional writers and editors to make your content for you. Remember, a small error in content, typography, or grammar can make you lose your credibility and discourage prospective customers.

Determine your distribution strategy. Know where your target audience is hanging around, when they’ll be most active, where they’re more likely to click on your content, and what type of content works best for them.

Use tools. To make the entire content marketing process easier, use tools and technologies designed for it. Some can help you distribute your content automatically with just a few clicks.

Automate your content marketing now

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