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Chatra

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To integrate Chatra in Saphyte CRM:

1. Go to the ‘Admin’ panel.

2. Under the ‘Integrations’ section, click ‘App Marketplace’

app market

3. Under the ‘Live Chat Apps’, click ‘Integrate’ on ‘Chatra’ panel.

chatra

4. You will then be redirected to the Configuration page. Click the ‘Install App’ to begin the integration.

chatra

5. Name your webhook and paste the webhook URL in the Chatra web app. Click ‘Save’ once done.

chatra
 

Tutorial:

1. To insert a URL to receive Webhooks, access the Chatra web app or one of the Desktop apps and go to Integrations -> Webhooks.

webhooks

2. Next, insert the Endpoint URL in the “chatStarted”,“chatTranscript”,“chatFragment” fields.

https://loyica-marketing.saphyteapi.com/wh/b154499b-140f-43d4-9be1-99a5a6a62c3d

Endpoint URL

3. Then, mark the checkbox “Enable Integration”. Then click the button “Save”.

webhooks

More information on the Chatra Webhooks Documentation.