Change User Password

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2 min read

If one of your staff gets locked out or has been prompted by unsuccessful login attempts, you can change the user’s password and reset it.


To change the password of a user:

1. Navigate to the ‘Admin Panel’ and under the Team settings, click ‘Users’

saphyte users settings

3. Select the user you want to change the password to under the Users List. Click the ‘padlock’ icon under the Actions column to change the password.

saphyte change user password

5. Enter the New Password and Confirm the New Password. Make sure that the new password follows the requested format: at least 8 alphanumeric characters, 1 uppercase letter, and 1 number.

saphyte change password

6. Click on the ‘Save’ button to apply the changes. A message will pop up confirming that the password change has been successfully executed. Click ‘OK’ to proceed.

password update successfully