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To integrate LiveChat in Saphyte CRM:

1. Go to the ‘Admin’ panel.


2. Under the ‘Integrations’ section, click ‘App Marketplace’

app market

3. Under the ‘Live Chat Apps’, click ‘Integrate’ on ‘LiveChat’ panel.

live chat

4. You will then be redirected to the Configuration page. Click the ‘Install App’ to begin the integration.

live chat

5. Name your webhook and paste the webhook URL in the LiveChat web app. Click ‘Save’ once done.

live chat


1. To insert a URL to receive Webhooks, access the Livechat web app or one of the Desktop apps and go to Settings -> Integrations -> Webhooks.


2. Next, click the button “Add Webhook”, mark the event “chat starts”.

3. Then mark Data type “chat” and “visitor”.

4. Then insert the Endpoint URL in the “Target URL” field.

Endpoint URL

5. Then click the button “Add Webhook”


More information on the Livechat Documentation.